Stan Lizak

I had an absolutely wonderful experience working with Dorian Fiallos. He was kind, knowledgable and communicated with me very efficiently and courteously throughout the day regarding updates on my vehicl Dorian Fiallos. He was kind, knowledgable and communicated with me very efficiently and courteously throughout the day regarding updates on my vehicle. I came into the service center at 7:40 am and waited just a few minutes before Dorian began my intake. He was the only person at their service desk when I arrived. I watched as he expertly managed multiple customers and directed them to their next steps once he completed their paperwork. On the down side I did witness a concerning interaction instigated by Stan Lizak. After I had been waiting to receive my loaner for about ten minutes Mr. Lizak entered the service area and inquired with Mr. Fiallos where myself and my car were. Mr. Fiallos responded by saying he had checked me in. Mr. Lizak then told Mr. Fiallos that my car was "his" and he shouldn't have done that. He doubled down by saying that he shouldn't do that again. Not only is speaking to a co-worker in that manner always highly inappropriate and rude but to do so in front of myself and other customers was cruel and unnecessary. There is no need to belittle someone for taking care of customers and keeping the flow of service intake moving. Mr. Fiallos went above and beyond to make sure everyone there was being checked in quickly and proficiently. Mr. Lizak was notably absent from his desk when I arrived and didn't appear until my paperwork had already been completed. I was genuinely appalled by Mr. Lizak's behavior. I am currently waiting for a tire kit to be in stock to fulfill a recall on my vehicle. I will be requesting to work with Mr. Fiallos going forward. He's not listed below but I absolutely give him 5 stars. More

by duryeac.3 Verified Customer Verified Customer

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Thank you thank you thank oy thank you thank you thank you thank you thank you you thank you thank you More

by sudeziya01 Verified Customer Verified Customer

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Very very helpful answered all my questions and concerns. I would highly recommend this dealership. I would highly recommend this dealership. More

by KGORWITZ Verified Customer Verified Customer

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The service was quick and efficient. I was in the for a function and need an oil change. Katie got me an appointment and the service advisor had my car taken care of immediately. It’s wa I was in the for a function and need an oil change. Katie got me an appointment and the service advisor had my car taken care of immediately. It’s was a great experience. Plus I had a slice of pizza on the house. lol. More

by iamrondl Verified Customer Verified Customer

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Excellent communication and service. Having access to a loaner was extremely helpful, and receiving text messages with updates. Having access to a loaner was extremely helpful, and receiving text messages with updates. More

by kmsawicka Verified Customer Verified Customer

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Very pleasant employees. It’s always easy for me to have simple things done eg: check tires and fill windshield washer. It’s always easy for me to have simple things done eg: check tires and fill windshield washer. More

by jgravestockusa@gmail.com Verified Customer Verified Customer

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Clean, friendly, and organized The staff was helpful. My experience was great. They quickly tended to me and addressed all of my concerns in stride. My experience was great. They quickly tended to me and addressed all of my concerns in stride. More

by glennlong Verified Customer Verified Customer

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Always a pleasure taking my car to this location. The staff is wonderful and professional. The staff is wonderful and professional. More

by mmendoza5 Verified Customer Verified Customer

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Thorough, efficient, patient. I’m so glad we purchased this car from Mariano Rivera Honda. Everyone there has been amazing! I’m so glad we purchased this car from Mariano Rivera Honda. Everyone there has been amazing! More

by lori.bjorndahl Verified Customer Verified Customer

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Went for first oil change. Everything ran on time. Nice facility to wait for car to be done. Everything ran on time. Nice facility to wait for car to be done. More

by aealexander85 Verified Customer Verified Customer

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