Stanley Chilkotowsky | Page 22

What happened to Honda quality? Honda customer service? We have had one problem after another with our 2014 Honda CRV. First the VTC actuator. Had to argue for different dealership to fix (initially refused We have had one problem after another with our 2014 Honda CRV. First the VTC actuator. Had to argue for different dealership to fix (initially refused despite service bulletin), then shuddering began (ANOTHER service bulletin) that we needed computer update. Piazza argues with us about extended warranty we bought FROM HONDA (different dealership). Finally they relented but the service manager here needs some serious lessons in customer service. And NOW after getting it back from Piazza it is vibrating while idling. Didn’t do THAT before, but I’ll be damned if I take it back to Piazza. I can’t wait to dump this car. Honda doesn’t make quality cars anymore. I have owned Subaru’s, fords and kias and NEVER had the problems I’ve had with this Honda. I will never buy another one, especially when their dealerships are so unpleasant in dealing with whenever there is a repair... repairs that are because of Honda’s own poor quality (all service bulletins!). Dominick — even though he argued re extended warranty— is the only one getting stars here. He was overworked and busy and obviously didn’t want to handle the extra step of an extended warranty (we bought from HONDA!), but he did it. More

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Great Service Friendly, efficient, was told where to go when I pulled up. They made it easy. Work took less time to complete than expected. Job was done correctly. Friendly, efficient, was told where to go when I pulled up. They made it easy. Work took less time to complete than expected. Job was done correctly. More

by jbernstein77 Verified Customer Verified Customer

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To expensive I want to change the air and cabin filter and charged me $100. I decline because the parts cost less than 15 and it takes 5 minutes to do it I want to change the air and cabin filter and charged me $100. I decline because the parts cost less than 15 and it takes 5 minutes to do it More

by MARK.ADORNO Verified Customer Verified Customer

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New airbag The staff and the repair were very professional It was a pleasure to work with you From making the service appointment, to the finished repair the The staff and the repair were very professional It was a pleasure to work with you From making the service appointment, to the finished repair the experience was a good one More

by Jackl Verified Customer Verified Customer

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Collision Repairs... Paul Oconnell and his staff were outstanding in addressing the repair and administration of all the insurance requirements to insure proper evaluation of repairs and payment by the I outstanding in addressing the repair and administration of all the insurance requirements to insure proper evaluation of repairs and payment by the Insurance Carrier. Their approach is very professional and humanistic. They communicated at all points of the process. They were very diligent in making sure every repair needed from the accident was addressed with the Insurance Carrier More

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Fast and Excellent Service Great service. I showed up at 8:45 for a 9 am appointment. My B-1 service plus inspection and emissions was completed and bill paid in 2 hours! Great service. I showed up at 8:45 for a 9 am appointment. My B-1 service plus inspection and emissions was completed and bill paid in 2 hours! More

by Dave S Verified Customer Verified Customer

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Great I was in and out in a timely fashion tonya Johns was very helpful with all my question needs about warranties and even informed me about other needs I was in and out in a timely fashion tonya Johns was very helpful with all my question needs about warranties and even informed me about other needs I may have that they could help me with More

by Blessed Verified Customer Verified Customer

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great service the service department was very helpful and the work was done right and they got me in and out quickly. would recommend the service department. the service department was very helpful and the work was done right and they got me in and out quickly. would recommend the service department. More

by breeze99 Verified Customer Verified Customer

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Piazza has been great over the last 2 years. Sales and service has been outstanding. Will refer others to piazza. Very customer friendly and centered. Only had to pay for emissions. service has been outstanding. Will refer others to piazza. Very customer friendly and centered. Only had to pay for emissions. More

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Excellent and quick service! Dropped car off on Friday Eve for a Sat AM appt. The car was done and picked up before closing Friday! Thank you so much! Dropped car off on Friday Eve for a Sat AM appt. The car was done and picked up before closing Friday! Thank you so much! More

by reneeltoussaint Verified Customer Verified Customer

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