Stanley Chilkotowsky | Page 36

My worst customer service experience ever!!!!!! I was emailed a coupon for a free oil change, so I brought my Honda Accord in for an appointment on Saturday (3/23) While waiting for my car to be pu I was emailed a coupon for a free oil change, so I brought my Honda Accord in for an appointment on Saturday (3/23) While waiting for my car to be pulled into the garage, I a saw a person who seemed to be in charge of the mechanics looking at the coupon that I gave to the person behind the counter. I thought nothing of it, until shortly after my car was up on the lift, he called me into the garage and said he would not complete the oil change because the screw or plug on the oil pan was not the original and he didn't know if he could remove it without striping it. I told him that the original screw was replaced recently because it was leaking. I also told him that my regular mechanic has changed my oil several times with the existing screw and he never seemed to have a problem, nor have I experienced a leak since the original leak was fixed with the current screw. I can not believe that they mechanics could not perform this work - a simple oil change; really?!? He obviously saw my coupon and didn't want to complete the job at no charge. That's fine - then just say so. Don't give me a lame excuse an insult my intelligence!! In addition, this person did not apologize for wasting my time, and spoke to me in a rude and condescending tone - right from the start While in the waiting room, I told this gentleman that I was going to provide an review of my experience and he responded loudly in front of everyone around (employees and other customers that he was going to tell everyone about his experience with me. Unbelievable!! This was embarrassing and a complete waste of my time. Ironically, the coupon I received was offered as an attempt to regain my business for service, which I might have considered if the experience was favorable. Just so you are aware, my wife and I have been repeat customers at your Honda dealership, purchasing 4 of our last 5 vehicles at your facility - going back to when you were located on Township Line. I will actually be in the market to replace my current Honda Accord in about a year and I will never return again to give you my business. Instead, I will be going to Main Line Honda. Although this is further drive for me, I would rather give them my business in the future. In addition, I have other friends that have purchased at your dealership and I am discouraging them from ever going back for sales or service. Trust me, I am committed to getting the word out as much as I can about how horrible your establishment treats their customers and I am certain I will dissuade others from doing business with you in the future. More

by Former Loyal Customer Verified Customer Verified Customer

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Refusal to address known issues Vehicle has issues that I either received ridiculous explainations for not being able to fix or “Honda doesn’t have a fix for that” explanation. Serv Vehicle has issues that I either received ridiculous explainations for not being able to fix or “Honda doesn’t have a fix for that” explanation. Service manager was late and gave lack luster explanations. Will no longer recommend Honda of Springfield PA or buying a Honda due to recent quality and craftsmanship deficiets. More

by KRD84 Verified Customer Verified Customer

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Always great service The quality of service is always first rate. They are very accommodating too by shuttling us back and forth to our house. We will definitely use Piazz The quality of service is always first rate. They are very accommodating too by shuttling us back and forth to our house. We will definitely use Piazza for service in the future. More

by Fitzrob Verified Customer Verified Customer

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GREAT SERVICE DEPARTMENT! Excellent service department that provides great value and customer service. Knowledgeable and friendly staff. I always have a great service experie Excellent service department that provides great value and customer service. Knowledgeable and friendly staff. I always have a great service experience at this dealership. Highly recommended! More

by TD143! Verified Customer Verified Customer

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Harry O Work done as promised. Everyone was courteous and professional. I am quite satisfied The reception area and waiting area were clean and comfortable w Work done as promised. Everyone was courteous and professional. I am quite satisfied The reception area and waiting area were clean and comfortable with coffee and t.v. and newspapers. Nice experience. More

by Harry O Verified Customer Verified Customer

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Top notch service! I’ve been a Honda customer for years, i’m always very pleased with the service! This past Tuesday, i stopped in for an oil change. I was also advised I’ve been a Honda customer for years, i’m always very pleased with the service! This past Tuesday, i stopped in for an oil change. I was also advised that i needed my tire’s rotated. It didn’t take long at all! I’ll continue to go back to this dealership :) Thanks again! More

by CARRIE492 Verified Customer Verified Customer

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Great service At express service for oil change. Have been a customer of piazza Honda for 15 years. Quality service and nice people. Stanley and his team are grea At express service for oil change. Have been a customer of piazza Honda for 15 years. Quality service and nice people. Stanley and his team are great More

by JGOBEIL0 Verified Customer Verified Customer

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First time bringing my car for service We had a great experience. Everyone was helpful and friendly! They answered all of our questions. We were out of there in no time! Easy! We had a great experience. Everyone was helpful and friendly! They answered all of our questions. We were out of there in no time! Easy! More

by JENSTEIG Verified Customer Verified Customer

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Quick oil change on 3/23/19 and very helpful parts depatment I came to the express service with my wife's 2016 Honda HRV on Saturday morning 3/23/19 at 9 AM and I was in and out in under an hour. My car is an o I came to the express service with my wife's 2016 Honda HRV on Saturday morning 3/23/19 at 9 AM and I was in and out in under an hour. My car is an older Honda (2000 Civic with 191,000 miles) and I knew I needed an new engine air filter so while waiting for my wife's car to be done, I went back to parts. The air filter for my 2000 Honda Civic was not in stock (he could get me one by Wednesday 3/27/19) so he printed out the information (part # and price) and I was able to get the air filter I needed an hour later at an Auto Zone a couple blocks away from my house - I really appreciated that he gave me the information because I did not want to wait until Wednesday 3/27/19. So happy and everyone was so nice! Service was great! More

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Excellent Service It’s always a pleasure when I come to dealership to get services. Everyone is welcoming and very informative with your vehicle. They always make sure It’s always a pleasure when I come to dealership to get services. Everyone is welcoming and very informative with your vehicle. They always make sure they assure you quality service when your vehicle is in their hands. More

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