Stavros Orsaris | Page 22

Before you go here, READ THIS FROM TOP TO BOTTOM! If you Before you go here, READ THIS FROM TOP TO BOTTOM! If you are currently in a lawsuit with this dealer, we have recordings of their bad business tacti Before you go here, READ THIS FROM TOP TO BOTTOM! If you are currently in a lawsuit with this dealer, we have recordings of their bad business tactics. Will gladly share if needed!!! What a waste of a day! Let me start by saying, THESE PEOPLE ARE SCAMMERS!!!! First person we met was Chris. Nice guy but knew nothing about the car but it was apparent he wasn’t going to be the one we had to negotiate with. We had come with our own financing so that part was already figured out. We had an appointment to see the car, however when we got there, the car was in a totally different lot and the tire was flat so we had to wait for them to fix it, so we could test drive it....something they could have done beforehand knowing they had a customer coming in to check out the car. After the test drive, we talked to the finance guy, Jim, and when we said we wanted to negotiate the asking price, in comes Jack. Gruff guy, not personable, but hey, what can you expect from a car salesman. He offered $500 off then another $300 off and said he could do no more and that was a Christmas present...”Merry Christmas”. We said not good enough and that we were going to walk. In comes a guy with a vest, who never said his name but after checking the internet, we found out it was Stavros Orsaris, the General Manager for Victory Mitsubishi. Much more personable but more importantly, he was the one who could move the numbers. Funny because when we mentioned the horrible reviews on yelp that we saw, and how we were willing to give a 5 star review if the deal was negotiated in our favor, he said, “No one reads yelp and plus we’ve changed management.” Seems, his name is also in a few other “older” reviews. But ok, guess that’s why we didn’t get his name at the initial introduction. As we were negotiating to bring the number down, Stavros kept saying, “we can’t do that man...it’s the principle.” After spending about an hour talking and negotiating, we got to a number that we both agreed to. Stavros leaves and then again, in comes, Jim, the finance guy, plugs in some “other”numbers into his computer, and when we told him this was not what we discussed by thousands, he plugged in the number we got from the general manager and he said “Impossible!” and showed us how much money they would lose if they sold the car at the price we negotiated down to. We said, well go ask him, that’s what he told us. He leaves and back comes Jack to try and explain why the numbers hadn’t actually moved despite our negotiation and increased down payment and another piece, the APR was significantly HIGHER than what we saw on our preapproval. But we understand, these things can vary based on actual numbers we get from the dealer but when we plugged them into our auto finance calculator, it was such a HUGE difference, I had to call. So I called our financer and gave them the numbers we were given and it turns out, the dealer submitted an application for about $5000 more than what needed to be financed!!!!! There were no changes made for the negotiated price, the increased down payment....nothing! Wow! This is when we first realized, this was a scam. They then came back with a bunch of pieces of paper with handwritten numbers and added expenses (see picture). We asked them why we were being asked to finance a number that did not include our downpayment being deducted? Jack (if that’s really his name) walks away and comes back and says, “he forgot to add the warranty on there....that’s the extra money.” Still didn’t add up. He said, look man, I can only sell the car for XXXXX.00.” Let’s point out here that the price has gone back up to the actual price that was on the internet, the price we negotiated down from....nothing off. Jack says, “I can only sell the car for this price....nothing less.” I’m not sure why he told you that price, but we can’t do it. We asked, well, isn’t he the General Manager?” Jack says, “we are partners!” At this point he is full on annoyed and is practically yelling the monthly payment to us in his showroom. “This is the price. It’s already low and I can’t go any lower.” We asked, well where is Stavros, the GM, can we speak to him again since he is the one we negotiated with?” Jack says, “he is busy...in with another customer.” Stavros never came out. Instead, we went to his office and we have WORD FOR WORD the conversation. It would blow your mind. He told us that we should be a car salesman because we “tricked him” by telling him a price and he went with it. Uh....so you don’t know the price of your cars before you step in to negotiate? You negotiated with us, not knowing how far down you were able to negotiate? You were just throwing out numbers with NO IDEA of a bottom line?” And then thought we weren’t going to look closely at all the added fees you threw on top of the NON-NEGOTIATED price! You don’t need to be a car salesman to know how to read! At this point, it was clear that they just wanted to get rid of us because we saw their bad business tactics. In fact, I said to Jack, “so you guys aren’t even going to honor what you negotiated the price to? You know this is bad business right? You said one thing and now, you are going back on your word and are not honoring what you said. That’s bad business and we will communicate that Victory Mitsubishi does bad business. His response was, “well people make mistakes and we made a mistake and I’m sorry.” Inevitably, we left, no deal, no car. I made sure to make eye contact with one of them on the way out, it happened to be Jack....he looked away immediately. We may not have got the car we came to get, but we saved a whole heck of a lot of money we were about to get scammed out of and at the end of the day Stavros, it’s just as you stated, its not all about the money, it’s about the principle! More

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Overall positive experience Javier was extremely friendly and helpful and did everything he could to make sure I left to dealership with exact what i wanted. Finance also made su Javier was extremely friendly and helpful and did everything he could to make sure I left to dealership with exact what i wanted. Finance also made sure the payments were reasonable. More

by VPHARMAKIDES Verified Customer Verified Customer

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Upset I was told one price charged another The worker Diana got fired right before my eyes by Paul the Manager It was very unprofessional that day They I was told one price charged another The worker Diana got fired right before my eyes by Paul the Manager It was very unprofessional that day They started really late at 9am Mind you cars were outside since 8am. I’m not going back More

by dnewtonbronx Verified Customer Verified Customer

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Professionalisms very helpful I have already planning to take a friend to get her car there, she was quite impressed with the customer service and the sales man Mark know what he i I have already planning to take a friend to get her car there, she was quite impressed with the customer service and the sales man Mark know what he is do More

by BLESSEDLOVEE Verified Customer Verified Customer

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Told lies and bad customer service When I purchased my car I was told that I would get a second key once the title was received, once I reminded them they said no and I would have to pa When I purchased my car I was told that I would get a second key once the title was received, once I reminded them they said no and I would have to pay out of pocket send I was told if I referred someone I would receive a referral check it’s been 8 months and I’m still waiting. They are dishonest and after the purchase the customer service was horrible. More

by dolphin3lkz Verified Customer Verified Customer

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The Worst experience The customer experience was okay, the sales experience great ofcourse and after the maintenance portion where they fix any issue with the car, horriBL The customer experience was okay, the sales experience great ofcourse and after the maintenance portion where they fix any issue with the car, horriBLE. I’ve already gone 3 times week over week for the same problem. I continue to have patience, but every time I go they take 4 hrs to attempt to resolve my same issue. From a customers point of view, they do a great job selling you the vehicle, but after when you have an issue their customer service skills are terrible as well as the warranty and maintenance team. I wish I never bought this car at this point. More

by Robernard Jean Verified Customer Verified Customer

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Fast and courteous I highly recommend this delearship. Staff are very professional and go a long way to satisfy the customer. They work with the customer to get the best I highly recommend this delearship. Staff are very professional and go a long way to satisfy the customer. They work with the customer to get the best deal. More

by brunildaa Verified Customer Verified Customer

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Quick,easy,fast and professional I was able to do a trade in with no problems at all.Alec or alex whichever one was my salesman and made it happen and i was able to upgrade to a new v I was able to do a trade in with no problems at all.Alec or alex whichever one was my salesman and made it happen and i was able to upgrade to a new vehicle in less than 2 hrs.They were courteous and polite and yessica was brilliant in finding the right numbers.I couldn't believe how easily they handled things.I Thank God for them. More

by WILLMICHAELS59 Verified Customer Verified Customer

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Excellent Love the performance very concerned about the safety of the vehicle no problems no out rages just quality service would recommend to everyone that is Love the performance very concerned about the safety of the vehicle no problems no out rages just quality service would recommend to everyone that is looking service More

by Buddah Verified Customer Verified Customer

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Great work I always get great service when I take my Acura RDX into the service center, the wait time is never long and the prices are very reasonable. I always get great service when I take my Acura RDX into the service center, the wait time is never long and the prices are very reasonable. More

by Phantom Menace Verified Customer Verified Customer

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