Steele Driskill

Worst post purchase customer service I have ever encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to w encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to where the second key was. Never got return calls from the sales manager where inleft messages at least 3 times. After 3 weeks I connected with the service dept who had the key made after a week. The story I was given upon purchase was that they were to mail me the second key which was an impossible statement (unknown at that time) as they need the car to program it. Buy somewhere else. Service dept is amazing. More

by Marisol Verified Customer Verified Customer

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The service center is exceptional, very respectful and quick. Completely different from the sales department, night and day difference! I was skeptical bringing my car in because I had such a terrible exp quick. Completely different from the sales department, night and day difference! I was skeptical bringing my car in because I had such a terrible experience with the sales department, but I was pleasantly surprised. I will be coming back but ONLY to the service center...never again to sales!! More

by stephanie.hrudowsky Verified Customer Verified Customer

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We had a great experience purchasing our car from Freeway Toyota of Gilroy. We worked with Steele, the sales manager, who was fair, straightforward, and reasonable throughout the negotiation process. Even th Toyota of Gilroy. We worked with Steele, the sales manager, who was fair, straightforward, and reasonable throughout the negotiation process. Even though we don't live locally, we were able to work out the deal over the phone and arrange to pick up the car the very next day. The entire process was smooth and hassle-free. When we arrived at the dealership, everything was ready to go, and we were in and out in what felt like no time at all. We really appreciated the transparency and efficiency from start to finish. We'd definitely recommend Freeway Toyota of Gilroy to anyone looking for a straightforward car-buying experience. More

by LEAHSANFORD91 Verified Customer Verified Customer

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Service was exceptional Evelyn was the service provider and she was efficient when going over my service needs for the 40k service. They even found the time to install the recall notice and all under 2 hou and she was efficient when going over my service needs for the 40k service. They even found the time to install the recall notice and all under 2 hours. Since purchasing my car Toyota Gilroy has handled my requirements efficiently and at the lowest cost to me and my needs. Thank you. More

by hotdogme Verified Customer Verified Customer

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