Amber Rosales

Worst post purchase customer service I have ever encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to w encountered. I purchased a RAV4 and had to get service to make my new key as the sales rep never responded and his colleagues covered for him as to where the second key was. Never got return calls from the sales manager where inleft messages at least 3 times. After 3 weeks I connected with the service dept who had the key made after a week. The story I was given upon purchase was that they were to mail me the second key which was an impossible statement (unknown at that time) as they need the car to program it. Buy somewhere else. Service dept is amazing. More

by Marisol Verified Customer Verified Customer

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Buying a car can be stressful and it’s one of my least favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working with me at Freeway Toyota in Gilroy! I love my new(used) Lexus is200t! More

by mrslucero0 Verified Customer Verified Customer

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The people here are very helpful and I am very Happy with my new car. my new car. More

by LucyCostanza28 Verified Customer Verified Customer

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The staff here is very nice and helpful. We picked the car we wanted and were driving our new car an hour later. We picked the car we wanted and were driving our new car an hour later. More

by AUDREEZ01 Verified Customer Verified Customer

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Eduardo made us feel very comfortable and explained everything very carefully . He took his time to explain everything in detail . everything very carefully . He took his time to explain everything in detail . More

by ABIGALEVENEGAS Verified Customer Verified Customer

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Service team was great! Complimentary rides were awesome and service itself was quick! I will definitely be returning for service at Freeway Toyota of Gilroy! Complimentary rides were awesome and service itself was quick! I will definitely be returning for service at Freeway Toyota of Gilroy! More

by katrinat Verified Customer Verified Customer

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Grant made the buying experience easy. He walked me through the process, delivered the Prius, showed me everything I needed to know, and was able to answer all my questions. He walked me through the process, delivered the Prius, showed me everything I needed to know, and was able to answer all my questions. More

by markr147 Verified Customer Verified Customer

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Communication was poor. Offers was being made and not given without communicating that. Financing rep was nice to us until we declined other offers she was offering to us. H Offers was being made and not given without communicating that. Financing rep was nice to us until we declined other offers she was offering to us. Her attitude changed towards us. More

by longyang65 Verified Customer Verified Customer

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The staff was extremely professional and courteous and got me into a new car smoothly. Thanks! got me into a new car smoothly. Thanks! More

by daves Verified Customer Verified Customer

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Very helpful and made the whole process easy and smooth. Jonathan was very patient with us and made sure to answer any questions we had Jonathan was very patient with us and made sure to answer any questions we had More

by MKIM81584 Verified Customer Verified Customer

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