Stephan Pavicic | Page 2

Straight forward, open pricing and refreshing are what I would use to describe Stephan, Josh, Hector and the team at Tomwood! would use to describe Stephan, Josh, Hector and the team at Tomwood! More

Report | Print

Stephan Pavicic , Thank you for the great service with the purchase of my new Taos. I only listen to Christian music, So I was especially surprised you had set up my first station to Toby Mac playing on t the purchase of my new Taos. I only listen to Christian music, So I was especially surprised you had set up my first station to Toby Mac playing on the radio when I get in to drive my away in my new SUV. Thanks again for your great service Debra Ramey More

Report | Print

Clean, attentive, professional dealership in convenient location. . Professional, knowledgeable, efficient salesman who listens carefully to customers needs. location. . Professional, knowledgeable, efficient salesman who listens carefully to customers needs. More

Report | Print

They had excellent customer service, speedy, and great deals. I would recommend anyone for a car deals. I would recommend anyone for a car More

Report | Print

Steering was having issue with new vehicle I bought last week new vehicle should be inspected before selling week new vehicle should be inspected before selling More

Report | Print

Love the Atlas!! Stephan was very attentive and helpful. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. More

Report | Print

Not a happy customer with used car purchase worth $29000 I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that t I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that the tire tread left on the car was only 5/32” after driving for only 6 weeks (~1000 miles). Based on the Carfax report they showed me, the tires were replaced at 10k miles and the car has 33k miles when I purchased. Which means the tire tread is down to 60% within 20000 miles. One tire had a hole and I had to replace all 4 tires. I contacted the sales team over phone and was told to deal with Bridgestone Tires (thank you for the valuable suggestion!). I would have contacted Bridgestone if Tom Wood provided me with all the documentation from the previous owner. I asked them if they can give me couple of oil changes as compensation for this and the answer is NO as it is not their fault. I find it as your fault because you sold me a car worth $29000 with only 40% of tread life. Beware of add-ons that they sell. The salesmen told me they cannot sell the car without installing Pulse and Xzilon treatment on the car. I should have stepped out without making the purchase, it is my fault. I purchased the car on Saturday and they called me Monday morning saying my car is ready for pickup. They forgot to install Pulse and I wasn’t sure if they did the Xzilon. I had to go back to the dealership couple times to get these two add-ons. How ethical is it for a big dealership to sell Xzilon treatment on the car with scratches? The sales team will never reply to your emails post sale (at least I never got any). The car looked very clean from outside and the seats were cleaned very well. But there is lot of junk and pet hair below the seats. My toddler picked up peanuts and I was glad I stopped him from putting it in his mouth. The car has been with the dealer for almost 2 months and who knows which bacteria grew on it. A simple vacuum cleaner could have pull all that off from the carpet. This tells me how detailed the detailing was done. I gave this feedback to the sales manager and he did not even care for detailing the car. I can keep on writing but it is not worth my time. Just beware and be cautious while buying a car from this place. More

Report | Print

Good Customer Service I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! More

Report | Print

Love our new vehicle, unimpressed with staff Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman wa Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman was very slow and kept disappearing when we needed him. Nobody seemed to know how to answer questions and had to ask 3-4 others to give us an answer. I would recommend buying from this dealer, but make sure you have 5+ hours to spend at the dealership. More

Report | Print

VW Alltrack - Great Service The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work. It was also the fastest I’ve ever done the paperwork and nobody was pushy on the extras. More

Report | Print