Stephanie Alvarado

It was a very pleasant experience, I must say. I had a few months left on my Pathfinder and they were able to buy it out and get me into the vehicle of my choice [Ford Bronco Badlands]. Would retu I had a few months left on my Pathfinder and they were able to buy it out and get me into the vehicle of my choice [Ford Bronco Badlands]. Would return to do business again. Very positive experience N.Lovell More

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The sales and delivery process was difficult from the beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the represent beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the representative stated that they would not honor my maintenance agreement and that oil changes are extra. (I bought a Ford Premium Maintenance Agreement from this dealership.) They told me i could wait an hour and talk to sales about this. So far, no one has returned a phone call or email and have refused to honor the plan they sold. Sales - it a service issue... Service - no such thing exists... it is an hour and a half each time I go there round trip and they cannot even be relied on to do the scheduled basic service. Who has time for this nonsense? More

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Nice staff, Stephanie was professional and friendly, she did not pressure me with my purchase and answered all my questions before and after my purchase. did not pressure me with my purchase and answered all my questions before and after my purchase. More

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Stephanie and the rest of the staff at Koeppel Ford provided a phenomenal experience from beginning to end. provided a phenomenal experience from beginning to end. More

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Responsive sales department that works relatively hard to find the right cr for a buyer and top level service department (this is my 3rd Koeppel Explorer and service on previous two was great). Influenced m find the right cr for a buyer and top level service department (this is my 3rd Koeppel Explorer and service on previous two was great). Influenced my decision to get a 3rd car with Koeppel. More

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Stephanie was a great help! She was very knowledgeable and professional. I wasn’t sure what kind of car I wanted and she took the time to show me what was available and helped m She was very knowledgeable and professional. I wasn’t sure what kind of car I wanted and she took the time to show me what was available and helped me decide what fit me best! More

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Stephanie was extremely helpful every time I’ve come into the dealership. Always sure to ask me what I need with a smile on her face. Will happily go back when it is time to renew my lease. the dealership. Always sure to ask me what I need with a smile on her face. Will happily go back when it is time to renew my lease. More

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Where do I begin? It was such an amazing pleasure car buying experience I have ever had. Koeppel Ford knows exactly what you want. They will find a way to get your dre It was such an amazing pleasure car buying experience I have ever had. Koeppel Ford knows exactly what you want. They will find a way to get your dream car. In my experience this place is 10/10.special Stephanie love coming back to them More

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This was a good overall experience at the end. Everything went quite quickly despite having a lot of questions for my sales rep. Everything went quite quickly despite having a lot of questions for my sales rep. More

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This is our second vehicle with Stephanie, she is great. She doesn't pressure you like other salespeople and she works with you. She answers all your questions and return your calls in a timely manner. I wo She doesn't pressure you like other salespeople and she works with you. She answers all your questions and return your calls in a timely manner. I would highly recommend Stephanie to all my clients. I would also recommend my friends and relatives to this dealership. Keep up the good work. More

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