Stephanie Barbuck

I was promised a car by Stephanie, who also made an appt for me, and was going to drive all the way to NY from CT. Thankfully I called the day before to find out MY CAR WAS SOLD LAST WEEK. I was completely for me, and was going to drive all the way to NY from CT. Thankfully I called the day before to find out MY CAR WAS SOLD LAST WEEK. I was completely blindsided by the lack of horrible customer service. Would definitely not recommend anyone work with her. More

Helpful 2

Report | Print

Extremely rude in emails. She is extremely condescending, very careless and she’s not knowledgeable in her field. very careless and she’s not knowledgeable in her field. More

Helpful 3

Report | Print

Stephanie is rude and condescending in her emails. She should be a bit more professional. First impressions are everything. I have taken my business elsewhere. should be a bit more professional. First impressions are everything. I have taken my business elsewhere. More

Helpful 2

Report | Print

Awesome professional service throughout the process. This is my 3rd Audi from Biener and yet again they hit it out of park again and again! is my 3rd Audi from Biener and yet again they hit it out of park again and again! More

Helpful 0

Report | Print

Everyone at Biener that helped me deal with the car problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience w problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience was a virtue, it worked. More

Helpful 0

Report | Print

Can't say enough! This is my second Audi lease with Joe Mortell.. Not only is he extremely knowledgeable about all Audi models and features , he is professional, hones This is my second Audi lease with Joe Mortell.. Not only is he extremely knowledgeable about all Audi models and features , he is professional, honest and personable. Both the Sales Dept and the Service Dept. have exceeded my expectations. More

Helpful 0

Report | Print

Great customer service I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me a nice loaner car for the day (you have to reserve them in advance) and they called me halfway through the day to tell me I needed new back brakes. The rate they charged was very reasonable. They also asked if I wanted my tires rotated, which I did, and they gave me a car wash. It was a very pleasant and easy experience from start to finish. More

Helpful 0

Report | Print

Biener Audi Treats You Like Royalty! You are always treated like royalty when at Biener Audi. Your time just is as important as theirs. Always a great experience no matter what brings you You are always treated like royalty when at Biener Audi. Your time just is as important as theirs. Always a great experience no matter what brings you to their dealership. More

Helpful 0

Report | Print

First time experience Good experience for the first time buyer. Friendly staff and good deal on the car. All my family members like the car and everyone surprised on the de Good experience for the first time buyer. Friendly staff and good deal on the car. All my family members like the car and everyone surprised on the deal More

Helpful 0

Report | Print

Car heaven Quality is defined by grace professionlism sincerity knowledge care and most importantly friendship. This year I purchased my first two audis with a t Quality is defined by grace professionlism sincerity knowledge care and most importantly friendship. This year I purchased my first two audis with a third son to be on the way!📃🚖🚘 More

Helpful 0

Report | Print