Stephanie DiCarlo | Page 2

Poor Customer Service!!! I am amazed this dealer has a 4.9 star overall rating. I've never had a worse experience buying a vehicle, and I've purchased a lot, currently own 4 a I am amazed this dealer has a 4.9 star overall rating. I've never had a worse experience buying a vehicle, and I've purchased a lot, currently own 4 and a travel trailer!! Not only was the salesman, Dave Hogue (Internet Sales Mgr...Mgr??!!!), blunt & a complete jerk to my husband but also to the credit union loan officer who we know very well. She's never in all her years dealt with someone like this. Dave even made a snide remark about her calling his cell phone which was the only contact my husband had with him, then when asked if there was a better number he said 'no' and was only concerned with how quick he could get a wire of the $. This is NOT a matter of us not having credit, ability to get a loan, or getting off work (as indicated about other buyers) to drive 6 hrs from out of state for a unique vehicle model we're looking to purchase... It is a matter of poor customer service & their conceitedness that some innocent consumer will pay more than book value for the vehicle, which i'm not willing to do for a company that won't work with us $.01 on their side and their customer service is awful!! I spoke to Stephanie, Sales Mgr, which I generally don't go to that step but felt someone should and hopefully would want to know...again lacking customer service only to attempt to understand why her salesman might have come off as a complete jerk. She was nice & did listen to understand our situation but I wish they'd just post no out of state sales and we won't work with anyone on their website to save our valuable time as honest consumers. Good luck on that sale & I hope the customer that isn't wise enough to get their own financing doesn't get taken advantage of! More

Helpful 3

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Great service Thank you Stephanie, Jim, Ron! My experience was A+ I had the pleasure to work with Stephanie and I couldn't ask for better service! Jim was such a Thank you Stephanie, Jim, Ron! My experience was A+ I had the pleasure to work with Stephanie and I couldn't ask for better service! Jim was such a helpful sales person. Ron from the service department was so helpful. Thank you all for making my buying experience such a good one! Sherri Hill More

Helpful 4

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Great Service I had a great experience at this dealership. Contacted them on a Friday afternoon, saw the car on saturday morning and picked it up on Tuesday. easies I had a great experience at this dealership. Contacted them on a Friday afternoon, saw the car on saturday morning and picked it up on Tuesday. easiest and most honest car buying process ever. Jim Barth was very good and helpful. He explained everything in appropriate detail. More

Helpful 4

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Very Courteous and Professional Staff ! I can't say enough good about this dealership and its workers. We loved everything about the Sienna Van and wanted to purchase one for my "retirement I can't say enough good about this dealership and its workers. We loved everything about the Sienna Van and wanted to purchase one for my "retirement vehicle".....an exciting time in our lives. We immediately got hooked up with Justin Bailey who did an awesome job taking care of us. He was very knowledgeable and very friendly and has kept in touch with us to make sure we have everything we need. Stephanie DiCarlo was proactive in taking care of a discount for us and she was as friendly as ever. Rich Mangelli took care of our finances while being very pleasant and extremely helpful. Dave Hogue saw me at one time standing alone while waiting and he came right up to me and very kindly talked and had conversation with me. I asked him some questions about vehicles on the showroom floor and he was very helpful. All employees were professional, friendly and very helpful!!! We would definitely buy at Toyota of Boardman again!! More

Helpful 5

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Great Sales Rreps My sales rep Dave Hogue was outstanding! He responded quickly to my inquiries even though I was 2 states away. The sales manager also contacted me t My sales rep Dave Hogue was outstanding! He responded quickly to my inquiries even though I was 2 states away. The sales manager also contacted me to ensure I received answers to my questions and they do everything they can to get you the deal you want. Thanks Boatdman Toyota! More

Helpful 5

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Dave Hogue of Boardman Toyota Great Experience buying a used truck. Expediency, thrift of sale and friendly service were just a small part of our factors that would give this deale Great Experience buying a used truck. Expediency, thrift of sale and friendly service were just a small part of our factors that would give this dealership ( and especially our salesman ) the highest overall approval one could get. More

Helpful 4

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Amazing experience! My salesman Randy Rogan was AMAZING!!! He made everything painless and seamless for me. We were able to work out my entire deal over the phone, he had My salesman Randy Rogan was AMAZING!!! He made everything painless and seamless for me. We were able to work out my entire deal over the phone, he had all my paperwork ready for me when I got there. I was in and out in no time. He was super friendly and helpful. He answered all of my questions and made sure I understood everything. I give the entire experience 5 stars!! I will definitely be getting my next car from him! No doubt! The whole team worked to get me a great deal! More

Helpful 9

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Sales people were helpful and not pushy. The salesman that worked me was extremely helpful. Jim took a lot of time to show me every detail about the car I was interested in buying. Investin The salesman that worked me was extremely helpful. Jim took a lot of time to show me every detail about the car I was interested in buying. Investing in a car was not an easy decision for me to make, but with the help of Jim and Stephanie I left Toyota excited and feeling good about my choice. The time they spent telling me about the car, financing, and working with me to find the best deal compared to other dealerships was great! More

Helpful 8

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Flipped in a Ford Stopped in after work last night with no intentions of buying a vehicle because I thought I was too flipped in my trade but was curious. When I got th Stopped in after work last night with no intentions of buying a vehicle because I thought I was too flipped in my trade but was curious. When I got there Mike "Bubba" Kirkwood was available and showed me a car and it's like he knew the exact one I was looking for. Within a few minutes of talking he had a camry pulled up and ready for me to take for a spin. After the test drive I was very hesitant to look at pricing because I thought it would be pointless with my trade, but I was dead wrong. Mike was able to work with me and they were able to give me more than I could have ever anticipated on my trade and got me into a brand new car at a lower price than what I was currently paying on my old one! Mike was absolutely fantastic, friendly, open, and honest. Needless to say I will be back in the future and I will immediately ask for him! More

Helpful 8

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Happy with the Highlander I drove an hour just to buy my 2016 Toyota Highlander from Randy Rogan! The experience was easy and painless. I highly recommend Toyota of Boardman! I drove an hour just to buy my 2016 Toyota Highlander from Randy Rogan! The experience was easy and painless. I highly recommend Toyota of Boardman! More

Helpful 4

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