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Stephanie Digrigoli
Stephanie Digrigoli | Page 27
Service Manager
Mariano Rivera Honda
1435 NY-112
Port Jefferson Station, NY 11776
412 Reviews
412 Reviews
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412 Reviews of Stephanie Digrigoli
May 23, 2023
I was very happy when Mariano Rivera Honda opened near my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about upgrading my HRV and definitely will go back for a consultation with Frank Rossano. More
by mritztorres
Verified CustomerOther Employees Tagged: Patricia Agola, Diana Cruz-Larin, Jorge Rosas, Frank Rossano
May 22, 2023
I was manipulated and lied to in regards to the extended warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condens warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condensers leak from a seal would not be covered under the extended 10yr warranty for defective condensers. Three years ago in 2020 the condenser was replaced due to leaking fluid. I went to the dealer in Riverhead and I had no issues with the coverage, the extended warranty was honored,. This dealership was charging me over $800 to replace the condenser. I believe I was being lied to because I did not find any research, supporting the fact that the condenser would not be covered due to a seal leak I knew this was untrue, therefore, I declined the service and returned to pick up my car. When I picked up my car I was charged $170 diagnostic fee that I was not informed about prior. I did sign a contract when Stephanie pointed at the signature line and said please sign here and we’re all set. She claimed it was circled, and that may be, but it was never mentioned. When I was questioning the fact that I was not informed, Stephanie then stated.. “Well, how about I charge you half price at $85 because we need to pay the boys” Again, this just doesn’t sound right from a Corporation to adjust prices. Coincidentally at 8:30 the following morning, I received a phone call from Stephanie claiming that Honda just notified the dealership that the leaking seal in my condenser would be covered under extended warranty. She also offered to return the money I paid for the diagnostic test. This coincidence after six years of Honda dealing with these defective condensers is just not believable. I will never return to Rivera Honda in Port Jefferson NY for these reasons. Clearly, the service department is lacking in Ethics and practicing manipulation of their customers. Moreover, if I would have a greed to the $800 fee the day prior, I would not have received that called the following morning. I am convinced of that. I am 60 years old and my husband and I have been Toyota owners for the last 30 years. I believed Honda was just as good as Toyota mechanically, and for dependability It is disappointing that my first experience has been so poor post purchasing the car.. In the future, it’s back to Toyota for our family. More
by devrox4
May 20, 2023
Mariano Rivera Honda is outstanding when it comes to service! When I called recently with an emergency repair, they were able to repair my vehicle same day on a weekend when no one else was available!! service! When I called recently with an emergency repair, they were able to repair my vehicle same day on a weekend when no one else was available!! Thank you Stephanie for your willingness to fully understand my issue and for going out of your way to be sure that it was completely resolved. I look forward to many years of great service from you and Mario Rivera Honda. More
by Deborah
Other Employees Tagged: Patricia Agola, Jorge Rosas
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