Stephanie Reyno | Page 3

I am very disappointed with Williamson Cadillac because the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an issue, another says there isn’t—and in the end nothing gets fixed. On Nov 13, 2025, I arrived late and my usual service advisor, Antonio Martínez, had already left, so Stephanie Reyno took over even though she knew I already had an assigned advisor. She also used a diagnosis that I believed was incorrect, and I told her four different times that it did not match the issue I had just explained to her. I even met with the service manager, Rolando, and requested two separate work orders to avoid further confusion. On Nov 24, 2025, Stephanie Reyno called me and told me to pick up my car, saying it was “ready.” But that was not true. The mechanic had only worked on the work order that required me to pay, and for the other work order—the one that should have been covered under the warranty—the mechanic claimed there was nothing wrong with the car. Because of this, they put me in a situation where the only reason they wanted me at the dealer was so I could pay $1,812.70. After I paid the $1,812.70, I drove my car with one of the dealer’s mechanics, and he clearly felt the vibration and the other issues I had been requesting to have fixed. Because of that, I had to leave my car at the dealer again. Today, Dec 04, 2025, the dealer called me and said that my car is “ready” again, and that they found nothing wrong with it. I asked them whether the mechanic who rode with me on Nov 24, 2025 had evaluated the car or left any notes, because he is proof that something is actually wrong. My car has been at the dealer since Nov 13, 2025, and despite all this time, it feels like they still haven’t done anything to truly address the problems. There was also a previous service where a mechanic worked on something involving all four windows, and after that visit I noticed several areas on the body of my car that looked bent, which was very upsetting. Overall, I am very disappointed with Williamson Cadillac and with some of their employees, and I’m also frustrated with Cadillac itself because my car has been taken to the dealer multiple times and the problems continue. More

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I used the app to schedule the appointment, and it was user friendly. Stephanie Reyno sent me a text confirming my appointment. On my appointment day, Stephanie wrote me up and told me the car will be rea user friendly. Stephanie Reyno sent me a text confirming my appointment. On my appointment day, Stephanie wrote me up and told me the car will be ready that afternoon. More

by REY.NAVARRO Verified Customer Verified Customer

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It’s always a pleasure to have my car serviced at Williamson Cadillac. Service & Staff is great & professional. Ms Reyno knows & does her job well always. Mechanics are knowledgeable & great too! Williamson Cadillac. Service & Staff is great & professional. Ms Reyno knows & does her job well always. Mechanics are knowledgeable & great too! More

by ARCHANGEL24 Verified Customer Verified Customer

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Everything went very smoothly during my last service visit. Stephanie was professional, helpful, and kept me updated throughout the process. Highly recommend this dealership for Cadillac service. visit. Stephanie was professional, helpful, and kept me updated throughout the process. Highly recommend this dealership for Cadillac service. More

by Mahmoud Verified Customer Verified Customer

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Great experience! ! Stephanie was very helpful and kind, she made everything very easy Everybody was very nice, I'm very pleased with the service ! Stephanie was very helpful and kind, she made everything very easy Everybody was very nice, I'm very pleased with the service More

by TERESAPTEJEDA Verified Customer Verified Customer

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Great service, communication and care about the customer. Overall, their transparent, efficient and customer focused, made me feel confident about trusting them with my car. Overall, their transparent, efficient and customer focused, made me feel confident about trusting them with my car. More

by ppbba Verified Customer Verified Customer

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The dealership is a well oiled machine! . The staff made a difficult situation seem like it was no big deal. Thank you for your efficient services! I would recommend Williamson Cadillac with . The staff made a difficult situation seem like it was no big deal. Thank you for your efficient services! I would recommend Williamson Cadillac without hesitation. More

by MANGROVE03 Verified Customer Verified Customer

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Expeditious and friendly service My experience was expeditious and not customer service rep was friendly. I only waited an hour for my oil change service. expeditious and not customer service rep was friendly. I only waited an hour for my oil change service. More

by Azuniga812 Verified Customer Verified Customer

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Service advisor Stephanie is great. She is very professional. The dealer service is fast and very good She is very professional. The dealer service is fast and very good More

by SUE.ALVAREZ5 Verified Customer Verified Customer

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I am very satisfied with the excellent service provided and the personalized attention we received. and the personalized attention we received. More

by YALINA.ARIAS00 Verified Customer Verified Customer

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