Stephanie Reyno | Page 3

It was nice my appointment was kept even though the part was order it was done already by another dealership I was able to get my oil changed for this appointment with the help of Tony Martinez He is always was order it was done already by another dealership I was able to get my oil changed for this appointment with the help of Tony Martinez He is always so helpful and listen to what you have to say and need More

by patblue01 Verified Customer Verified Customer

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Expert and efficient service. Waiting area has every comfort and the team keeps me well informed. Waiting area has every comfort and the team keeps me well informed. More

by JGOODWIN3 Verified Customer Verified Customer

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Amazing experience Stephanie was very courteous and professional. Help us with our needs. Very happy to have chosen Williamson Cadillac. professional. Help us with our needs. Very happy to have chosen Williamson Cadillac. More

by BRISYCORDERO Verified Customer Verified Customer

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Stephanie was wonderful! She called me and Kelly me informed and updated me with what was being done with my car. She was polite, friendly and informative. She called me and Kelly me informed and updated me with what was being done with my car. She was polite, friendly and informative. More

by AMARCOTE10 Verified Customer Verified Customer

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We always have the best experience with your dealership in all the years we have been a customer of Williamson Cadillac in all the years we have been a customer of Williamson Cadillac More

by MIRTHADELAPENA Verified Customer Verified Customer

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I’m extremely disappointed with my experience at Williamson Cadillac. From the start, the service advisor was rude and dismissive. Before even seeing or testing my car, she pushed back and contested Williamson Cadillac. From the start, the service advisor was rude and dismissive. Before even seeing or testing my car, she pushed back and contested my concern about a malfunctioning radio. As a first-time customer, I immediately felt unheard. I was later texted that my car was ready. When I arrived at the dealership an hour and a half later, I was told the radio hadn’t even been tested yet and the car was still in service. I had to wait while they completed work that should have already been done. Then came day two. After everything that had already happened, they decided to keep the car an additional day. I had to secure a rental, and I received no proactive communication. In fact, I had to repeatedly call just to get a status update because my service advisor was completely unreachable. I live less than 1.5 miles from this dealership, yet based on this experience, I would rather drive across town to a different Cadillac dealer than return here. Cadillac positions itself as a premium brand. The service experience should reflect professionalism, accountability, and clear communication. Unfortunately, this visit fell far below that standard. More

by Gio Conesa Verified Customer Verified Customer

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Service department is extremely hit or miss on customer experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. More

by Aecabrera Verified Customer Verified Customer

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TUVE UNA UNA GRAN EXPERIENCIA, GRACIAS A CARLOS HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! More

by RMLOPEZ1311 Verified Customer Verified Customer

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Dealership is very unprofessional and dishonest. They do not update you on your vehicle and keep having you running around. I will never be back here They do not update you on your vehicle and keep having you running around. I will never be back here More

by Justinhomer1 Verified Customer Verified Customer

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It was very pleasant. The whole experience was easy and ended in a solution to my problems.It was a good experience.Thank you for your service. The whole experience was easy and ended in a solution to my problems.It was a good experience.Thank you for your service. More

by PDONOVAN43 Verified Customer Verified Customer

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