Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 2

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
813 Reviews
4.9

813 Reviews

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813 Reviews of Stephanie Spangler

June 25, 2026

Dealership Rating
Employee Rating

It took 3wks to get any communication and service with my vehicle. Customer service was lousy. More

by BES1CLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 25, 2026

Southern Ford responded

"BES1CLETA" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 23, 2026

Dealership Rating
Employee Rating

We are always treated with such professionalism. The team is very knowledgeable and thorough. We are very pleased with Stephanie and her team. More

by VER50RA
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 23, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 23, 2026

Dealership Rating
Employee Rating

Fantastic service from start to finish. Professional care. Appreciated to loaner vehicle greatly! Service was completed quickly. More

by danielwilbert757
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 23, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 22, 2026

Dealership Rating
Employee Rating

Excellent attention my needs from Stephanie Spangler in Service Department and Amber Johnson in Sales. More

by SANTORO99
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 23, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2026

Dealership Rating
Employee Rating

Great interaction in the service department. I greatly appreciate the text function and the service valet with loaner vehicle option. More

by catmfbreckenridge
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 23, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 19, 2026

Dealership Rating
Employee Rating

Excellent service even with a parts shortage I witnessed an incredible effort by this business to locate and secure the part I needed for my mustang and I couldn't be more pleased with the professionalism d More

by jerrel.aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2026

Dealership Rating
Employee Rating

Service was good, bit wondeering why it took so long to see my vehicle with a scheduled appointment? More

by lloydfamily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

June 18, 2026

Dealership Rating
Employee Rating

Easy scheduling, timely service and excellent customer service! Dealership has a very friendly environment and customers are kept informed of service progress More

by W.MARSHALL
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 19, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2026

Dealership Rating
Employee Rating

Fast, reliable and trustworthy. Service was timely, drove right into the shop and the staff was ready. The service video was clear and concise and completed in a timely manner. More

by Sdward2016
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 18, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 16, 2026

Dealership Rating
Employee Rating

This dealership deals in excellent customer service. Always looking out for the customer. Not happy with the A I assistant More

by bbanach
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

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