Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
774 Reviews
4.9

774 Reviews

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774 Reviews of Stephanie Spangler

May 28, 2026

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Employee Rating

Have had outstanding service The people are always friendly and helpful I am satisfied with the service because they seem to not inflate problems to try to run cost up More

by crmoore0426
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 28, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 28, 2026

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Employee Rating

Stephanie was awesome! 5 star service with an honest explanation of the maintenance performed on my vehicle. More

by abnelnegron2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 27, 2026

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Everyone was very accommodating even though I made the appointment at the last minute. Really liked the video of actual vehicle inspection. More

by bluefocus60
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 28, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 24, 2026

Dealership Rating
Employee Rating

It was a great experience overall. It was very easy to schedule the appointment and I was informed of the situation with my vehicle More

by ejack6540
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 23, 2026

Dealership Rating
Employee Rating

They picked up and delivered, preformed all work efficiently and on time. Stephanie is knowledgeable and pleasant to work with More

by DAD02250
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 23, 2026

Dealership Rating
Employee Rating

Excellent professional service. Very thorough with progress and notifications Stephanie was very helpful and professional More

by DDILL1111
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 21, 2026

Dealership Rating
Employee Rating

Staff was very polite, very willing to be helpful, knowledgeable and very professional, can’t realy ask for more. More

by SCREEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 20, 2026

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Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

Dealership Rating
Employee Rating

My experience was great! Easy check-in and fast service. Stephanie was very helpful in answering my questions. More

by MBUZANOWICZ
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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