Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
799 Reviews
4.9

799 Reviews

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799 Reviews of Stephanie Spangler

June 19, 2026

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Employee Rating

Great interaction in the service department. I greatly appreciate the text function and the service valet with loaner vehicle option. More

by catmfbreckenridge
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

June 19, 2026

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Excellent service even with a parts shortage I witnessed an incredible effort by this business to locate and secure the part I needed for my mustang and I couldn't be more pleased with the professionalism d More

by jerrel.aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2026

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Service was good, bit wondeering why it took so long to see my vehicle with a scheduled appointment? More

by lloydfamily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

June 18, 2026

Dealership Rating
Employee Rating

Easy scheduling, timely service and excellent customer service! Dealership has a very friendly environment and customers are kept informed of service progress More

by W.MARSHALL
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 19, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2026

Dealership Rating
Employee Rating

Fast, reliable and trustworthy. Service was timely, drove right into the shop and the staff was ready. The service video was clear and concise and completed in a timely manner. More

by Sdward2016
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 18, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 16, 2026

Dealership Rating
Employee Rating

This dealership deals in excellent customer service. Always looking out for the customer. Not happy with the A I assistant More

by bbanach
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 15, 2026

Dealership Rating
Employee Rating

I hated the AI robot. I had to speak to at first did not help at all. That's why I gave average grade. When I spoke to a Jon Conway. It went to excellent experience. More

by Traci
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

Traci. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 14, 2026

Dealership Rating
Employee Rating

I came in for a simple oil change and it took well over 2 hours. Then I got in my vehicle and there was oil on my center console that I had to rub off. That's unacceptable More

by J.pierce1802
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 14, 2026

Dealership Rating
Employee Rating

I have been satisfied with dealing with Southern since I purchased the truck. Everyone has been polite and helpful. More

by owenswiliford
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 13, 2026

Dealership Rating
Employee Rating

Ms. Spangler is awesome! Always takes great t care of our vehicles. Can't thank.her enough. Much appreciated! More

by Mike.Sciancalepore
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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