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Stephanie Spangler

Overview Reviews (814) Inventory (319)

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Stephanie Spangler

Stephanie Spangler | Page 3

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

814 Reviews

Overview Reviews (814) Inventory (319)

4.9

814 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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814 Reviews of Stephanie Spangler

June 16, 2026

Dealership Rating

Employee Rating

This dealership deals in excellent customer service. Always looking out for the customer. Not happy with the A I assistant Always looking out for the customer. Not happy with the A I assistant More

by bbanach

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 15, 2026

Dealership Rating

Employee Rating

I hated the AI robot. I had to speak to at first did not help at all. That's why I gave average grade. When I spoke to a Jon Conway. It went to excellent experience. I had to speak to at first did not help at all. That's why I gave average grade. When I spoke to a Jon Conway. It went to excellent experience. More

by Traci

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

Traci. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 14, 2026

Dealership Rating

Employee Rating

I came in for a simple oil change and it took well over 2 hours. Then I got in my vehicle and there was oil on my center console that I had to rub off. That's unacceptable hours. Then I got in my vehicle and there was oil on my center console that I had to rub off. That's unacceptable More

by J.pierce1802

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 14, 2026

Dealership Rating

Employee Rating

I have been satisfied with dealing with Southern since I purchased the truck. Everyone has been polite and helpful. purchased the truck. Everyone has been polite and helpful. More

by owenswiliford

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 13, 2026

Dealership Rating

Employee Rating

Ms. Spangler is awesome! Always takes great t care of our vehicles. Can't thank.her enough. Much appreciated! vehicles. Can't thank.her enough. Much appreciated! More

by Mike.Sciancalepore

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 13, 2026

Dealership Rating

Employee Rating

Communication was swift and clear, the work was done quickly and efficiently. The only issue was accidentally ordering the wrong part, but accidents happen. quickly and efficiently. The only issue was accidentally ordering the wrong part, but accidents happen. More

by gatorkip54

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 13, 2026

Dealership Rating

Employee Rating

They were very professional and they went out of there way to solve a problem way to solve a problem More

by Chuckt759

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Jun 17, 2026 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 13, 2026

Dealership Rating

Employee Rating

The customer service provided by Ms. Spangler is and has always been exceptional, a very pleasant and amenable attitude. The Southern Ford technicians have always provided a thorough and Spangler is and has always been exceptional, a very pleasant and amenable attitude. The Southern Ford technicians have always provided a thorough and professional job. More

by cleensweepers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 17, 2026 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 13, 2026

Dealership Rating

Employee Rating

Did a great job with my mustang. Really appreciated Stephanie and all of her help. Really appreciated Stephanie and all of her help. More

by CONCORDEARFR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 17, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 12, 2026

Dealership Rating

Employee Rating

Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Elijah Bobinger, JONATHAN SHAFFER , Robert Johnson

Jun 17, 2026 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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