Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
726 Reviews
4.9

726 Reviews

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726 Reviews of Stephanie Spangler

March 07, 2026

Dealership Rating
Employee Rating

Outstanding, very professional and knowledgeable of what needs to be done to your vehicle. Stephanie is very Outstanding and professional person I enjoyed speaking with. More

by davis.keith53.kd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 05, 2026

Dealership Rating
Employee Rating

Good service experience, all concerns addressed. Thank you for all your help with my state inspection. More

by CARMEN
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Mar 11, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 03, 2026

Dealership Rating
Employee Rating

Very helpful great communication and understanding what I needed Great costumer service and available at all times More

by NONE3
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

February 28, 2026

Dealership Rating
Employee Rating

Working with Stephanie has been great. She works hard to make sure her customers are satisfied. More

by BOB.HORNSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 26, 2026

Dealership Rating
Employee Rating

Easy, and superior I didn't have to do anything. They added to my appointment and made recommendations with no issue More

by IAMIANC
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

February 24, 2026

Dealership Rating
Employee Rating

Ms Stephanie was very patient with me and helped me understand the process when it was my first time there. I'm very grateful! More

by hejury
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

February 20, 2026

Dealership Rating
Employee Rating

Great professional advice very concerned for the safety of her customers and family. I didn’t think the thread pattern was worn as being describe. She took a picture and showed me, I immediately purchased More

by aceppsrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2026

Dealership Rating
Employee Rating

If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. More

by tmrunderground
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones

Feb 19, 2026

Southern Ford responded

Hello, I am Jon The new Service Director at this store. I just started this week and have been brought in to try to get these kinds of concerns under control. My apolgies on the frustrations you have. If you could assist me, so I can attempt to resolve this issue, would you be willing to provide the phone number you were calling from? our systems track inbound and outbound calls. With your number i can track who you have left messages with, so I will be able to provide coaching and hopefully make us better going foward

February 17, 2026

Dealership Rating
Employee Rating

Good experience Good staff, very communicative on line via text and email. Love video of service checks that are very informative. More

by JEANETTEDAY2
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

February 14, 2026

Dealership Rating
Employee Rating

I was impressed that they spent extra time and effort to solve a difficult problem. More

by OMSTHINKTANK
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

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