Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
799 Reviews
4.9

799 Reviews

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799 Reviews of Stephanie Spangler

May 23, 2026

Dealership Rating
Employee Rating

Excellent professional service. Very thorough with progress and notifications Stephanie was very helpful and professional More

by DDILL1111
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 21, 2026

Dealership Rating
Employee Rating

Staff was very polite, very willing to be helpful, knowledgeable and very professional, can’t realy ask for more. More

by SCREEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 20, 2026

Dealership Rating
Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

Dealership Rating
Employee Rating

My experience was great! Easy check-in and fast service. Stephanie was very helpful in answering my questions. More

by MBUZANOWICZ
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 18, 2026

Dealership Rating
Employee Rating

Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 15, 2026

Dealership Rating
Employee Rating

Southern Ford always does good quality work. My truck still drives good as new. They've also always finished ahead of schedule and are helpful with getting me to where I need to be as they work More

by Haasenfeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 15, 2026

Dealership Rating
Employee Rating

Best dealership ever I would come to this dealership every time before any other Greatest More

by Cboone0726
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2026

Dealership Rating
Employee Rating

Bought a 2022 F-150 XLT in 2023 when the name was Hall Ford. After three years of maintenance, one faulty rear window switch and a few recalls, I am completely satisfied. More

by corvelzero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , I cannot remember anyone else

May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 10, 2026

Dealership Rating
Employee Rating

No loaner car first day. Broke a new part. Had to wait 4 days to fix the car for a 1 day job. No reimbursement for rental car More

by joeszekely
Recommend Dealer
No

Other Employees Tagged: Stephanie Spangler

May 27, 2026

Southern Ford responded

Joe. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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