Stephen Buchter | Page 8

I met with Ouafaa she was amazing. As soon as I walked in the door, she said are you Wanda made me feel at home. I liked that there was no pressure to upsell. They presented products, As soon as I walked in the door, she said are you Wanda made me feel at home. I liked that there was no pressure to upsell. They presented products, but did not push at all. She seemed as excited as I was about me getting this vehicle. More

by WHAWLEY2 Verified Customer Verified Customer

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I’ve purchased roughly ten new or used vehicles from dealerships over my lifetime, and you never really know what you’re going to get when you reach out. Sometimes you’re treated like a valued customer, dealerships over my lifetime, and you never really know what you’re going to get when you reach out. Sometimes you’re treated like a valued customer, and sometimes, not so much. When I started looking nationwide for a Kia EV6 for my family, I had a pretty clear idea of what I wanted. My last vehicle was purchased in 2019, and I thought with today's public reviews, reputation rankings, and pricing aggregation sites, most dealers would be hesitant to use the sketchy tactics I used to encounter. Silly me - I was honestly surprised how many of them are still playing games with serious customers who are ready to buy. That’s why I’m genuinely happy to write a stellar review for Executive Kia. The Kia corporate site showed Executive Kia had a CPO EV6 in the trim level and feature set I wanted. Their website made it easy to do my homework: the Carfax was readily accessible, they had a no-haggle price listed, and everything looked straightforward. I live about 150 miles from the dealership, so I couldn’t just drop in and see the car before deciding. But between the Kia CPO warranty and the fact that I was ready to move quickly if the price was truly the price, I reached out. The sales manager (Mike) and my salesperson (Mo) got back to me almost immediately and provided all the details I needed - in writing - so I could make an informed decision. From start to finish, the process was smooth and transparent: no funny business, no unexpected fees, and the final interest rate they secured for me was even better than their initial estimate. My son and I actually took an Amtrak to pick up the car. Mo and Steve in finance welcomed us, treated us with kindness and integrity, and nobody tried to hard-sell us on a bunch of add-ons. (I did opt for the gap insurance - yes Steve, good call.) We were in and out in about 90 minutes, and even that was only because we showed up 30 minutes early for our appointment. In 30+ years of buying cars, this was one of the best buying experiences I’ve had. I expected the car to be a dream (it is!), but I didn’t expect the buying experience to be one as well. I wasn’t compensated in any way for this review. I just believe in giving kudos where they’re deserved. A+ all around. Thanks again, Executive Kia - especially Mo and Steve. More

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