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Stephen Donat
Stephen Donat at Spitzer Kia Cleveland

Stephen Donat

Sales Manager

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.6
70 Reviews
4.6

70 Reviews

Write a Review

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

70 Reviews of Stephen Donat

August 01, 2026

Dealership Rating
Employee Rating

Larry helped my husband and myself with setting up the Kia access app, he also set up the insurance and updated the new car for us as well. The best customer service that we have ever had when purchasing More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald, Larry Saydeh, Tia Tolbert, Nicholas Masa

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Aug 01, 2026

Spitzer Kia Cleveland responded

It’s wonderful to know that Larry provided such helpful assistance with the Kia Access app, insurance setup, and updates on your new Sportage. We’re happy to have made your purchase so positive and hope you enjoy many great miles ahead.

July 25, 2026

Dealership Rating
Employee Rating

Dealer ship lied to me, from the very beginning. Customer Service was horrible. Won't recommend. More

by yulondall7
Recommend Dealer
No

Other Employees Tagged: Stephen Donat

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Jul 30, 2026

Spitzer Kia Cleveland responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 13, 2026

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Employee Rating

Sold me a lemon then lied about fixing the situation So me and Len lied about fixing the situation told me to pull my car out the shop just for them just to reject me wasting my time now I have to reschedu More

by LEBRONFORD
Recommend Dealer
No

Other Employees Tagged: Stephen Donat

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Jul 17, 2026

Spitzer Kia Cleveland responded

Lebron, thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2026

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Employee Rating

The sales agent was knowledgeable and very pleasant and helpful. Answered all of my questions that I had and made sure I had contact for any further questions or concerns. More

by sharwood8150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Freddy Mansour, Walid Chaiban

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Jul 07, 2026

Spitzer Kia Cleveland responded

It’s great to hear our sales agent was so helpful and informative throughout your purchase. We’re glad you have a direct contact for any future questions or concerns. Congratulations on your new Kia and thanks for sharing your experience.

July 01, 2026

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Employee Rating

All around great experience. Everyone was friendly I have to go back to work now More

by bullerick74
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat

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Jul 01, 2026

Spitzer Kia Cleveland responded

It’s great to hear your experience was positive and that our team made you feel welcome. Enjoy your new Kia, and please reach out if there’s anything we can help with in the future.

July 01, 2026

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Employee Rating

Walid was very personable friendly and explained leasing policy and vehicle features to me very well More

by CDPETTUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walid Chaiban

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Jul 01, 2026

Spitzer Kia Cleveland responded

It’s great to hear Walid made the leasing process clear and welcoming. We’re glad you feel confident with your new Kia after his explanation of policy and features. We look forward to helping you again.

June 29, 2026

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Employee Rating

I have bought 3 cars from this dealership, my experience (esp.w/ George) has always been smooth. More

by JENRRT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George R. Woods, Anthony Heller

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Jun 29, 2026

Spitzer Kia Cleveland responded

Thank you for choosing us for a third purchase and sharing your experience. We’re glad George R. provided smooth support throughout each visit. We appreciate your ongoing trust and look forward to helping again.

June 13, 2026

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Employee Rating

The sales associates at Spitzer are knowledgeable of products, customer service friendly and offer customers a good experience in the dealership More

by DONNABRAGGS816
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mate Tamas, Nariha Garthrite

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Jun 13, 2026

Spitzer Kia Cleveland responded

It’s great that our team’s product expertise and friendly approach made your visit positive. We’re glad your purchase of a used Kia Sportage met your expectations. Thank you for the five-star feedback.

May 23, 2026

Dealership Rating
Employee Rating

I have dealt with Ariella for several service appointments and she is always pleasant and makes sure my vehicle is returned in a timely manner she’s a great service advisor More

by REYES.LISAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Maggio, Ariella Cancel

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May 23, 2026

Spitzer Kia Cleveland responded

Thank you for bringing your Kia back for service and for letting us know how helpful Ariella has been across multiple visits. We’ll share your feedback with her and look forward to keeping your Kia running smoothly.

May 18, 2026

Dealership Rating
Employee Rating

This the best car buying experience I’ve ever had. Everything moved along fairly quickly. All the salespeople were really nice. I will definitely refers others to Spitzer Kia. More

by MELHART0812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mansour, Luis Serrano

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May 18, 2026

Spitzer Kia Cleveland responded

It’s fantastic to hear your new Kia Seltos purchase went so smoothly and that our team was friendly and efficient. Thank you for recommending us to others.

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