Stephen Gleason | Page 3

they won't hesitate to over charge you for everything possib They care less about customers and do their best to make your bill as high as possible. They look you in the eyes and lie to you. their website shows They care less about customers and do their best to make your bill as high as possible. They look you in the eyes and lie to you. their website shows they have special for purchasing 4 tires and getting free alignment or all other specials but their staff look you in the eye and lie to you about their specials and try to overcharge you. if you don't check their specials on the website no one there will even tell you anything, and if you know about their discounts and specials, still they try not to give it to you. spent $1350 for four tires and simple service and Z (the guy who helped me) treated me like crap. Please try to hire professionals or teach your staff to treat people right. I wish I could take my car to the Hyundai dealership where I used to take my previous car, they were so nice and professional I always enjoyed going there, I never asked them for loaner car, cause I had fun just staying and hanging out with their employees. Mercedes Dealer always does a good job ruining my day and pissing me off every time I'm there. More

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Terrible Sales Manager I told a sales rep that I wanted to move forward on a vehicle yesterday. I submitted an application for it yesterday afternoon. Today, I followed up w I told a sales rep that I wanted to move forward on a vehicle yesterday. I submitted an application for it yesterday afternoon. Today, I followed up with the rep and asked if he needed anything else from me. I didn't get a response, so I called to follow up to see if he needed anything else from me. I got his voicemail and it stated he was out of the office today. Then, I get a text a few hours later from him stating that another rep sold the car today. He stated that he had text me this morning to see if I wanted to put down a deposit. Oddly enough, I never received a text from him. I would have GLADLY put down a deposit had I received that text. I obviously wanted to move forward with the car - I had made that clear AND put in an application for it. So, they ran my credit only to sell the car that I was interested in the next day. I called up to the dealership and the manager called with excuse after excuse. He said "I know how it is to have your heart set on something. Sometimes it works and sometimes it doesn't." Excuse me? It would have worked out had I received a text, call, email, etc. letting me know that the app was processed and now I needed to put down a deposit. He said they would try to "cover" or "shield" the car next time. I don't need the car "covered" or "shielded" I just need people to communicate to me what is needed and to do their job. I can see why this happened though. The manager is FULL of excuses and smart remarks when he should be apologizing for their lack of organization. I am not even as upset with the rep as I am w/ the manager. Ridiculous. More

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They suggested that I shop at another dealership On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls or emails. I called the dealership last night (almost 2 months later) and talked to another sales person because the manager had already left for the day. Come to find out, we went from being on two wait lists (G550 and G63) to zero. Everyone else on the wait list was given their deposits back because Mercedes couldn’t fulfill the demand. No one thought to call us and update us with this information. Before ending the call, he suggested I leave a voicemail for the manager. I’m still waiting to hear back... *Update* I finally got a call back almost immediately after leaving a bad review. With our original sales rep not returning emails or texts for weeks and two other sales reps giving us bad information, the sales manager’s response to my review is: we have the right to refuse sale to a customer who leaves a bad review. Uh you realize the reason I left the bad review is because nobody would respond to my emails or texts. So the only way to get your attention is to leave a bad review. It obviously worked. What was inaccurate about what I said? Why make threats? Why not apologize and make it right? I would’ve accepted it and moved on. He and our original sales rep told me straight out, “unfortunately you will need to purchase a G wagon at another dealership”. What type of business does that? I’m sure the owner of the dealership would love to hear that the employees are telling customers to go somewhere else. Probably so they don’t get in trouble after being called out on their poor performance. One of the guys told me that the sales department is like a revolving door of workers who come and go and that’s why most of them don’t know what they’re talking about. The arrogance of these salesmen is unbelievable! Like they’re doing you a favor by taking your money. If the customer service up front is this horrendous, I can’t even imagine what my experience with the service department would be. I’ll take my 175k and go to a different Mercedes dealership or get a Porsche. My experience with other luxury brands has been immensely better. More

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Steve Gleason and MB of Plano are amazing Mr. Gleason and his team were exceptional with regard to service and professionalism. They were able to cater to my schedule and specific needs. The d Mr. Gleason and his team were exceptional with regard to service and professionalism. They were able to cater to my schedule and specific needs. The do justice to the Mercedes brand and the expectations of customers and create deal that makes you happy about your purchase for the long haul (so important). More

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Just overall annoyed Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car back as i stood outside and froze , they told me they are short of valets. Then the car came out as disgusting as i brought it in, i ask and they say the car wash was broken...hand wash the god xxxx thing with an old school hose god dammit..it looked like trash and i drove all the way for this servicing with that wash in mind! Real pissed customer.! I think they lazy here More

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B1 Review The service was fast, my car was washed and ready before the scheduled time given. My handler Chuck was friendly from start to finish. The lady that c The service was fast, my car was washed and ready before the scheduled time given. My handler Chuck was friendly from start to finish. The lady that checked my out was friendly as well. More

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Outstanding It is always nice to deal with everyone at Mercedes Benz of Plano and Steven Gleason. You always make sure that everything is not only good but perfec It is always nice to deal with everyone at Mercedes Benz of Plano and Steven Gleason. You always make sure that everything is not only good but perfect. I tip my hat to your qulity & consitancy of the experiance of buying & owning a Mercedes! Thanks! More

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Routine service check Steven was friendly and gave exceptional customer service. We have been dealing with this dealership for many years- and find it “hands down” the bes Steven was friendly and gave exceptional customer service. We have been dealing with this dealership for many years- and find it “hands down” the best car dealership in Texas! More

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Awesome Car! Once again MB Plano has come through to provide me with a great ride and complete satisfaction. I say "once again" because I am a repeat customer and Once again MB Plano has come through to provide me with a great ride and complete satisfaction. I say "once again" because I am a repeat customer and will continue to buy my MB cars at this modern, well maintained dealership. As an experienced MB owner I know my products and can be quite demanding and not an easy fellow to please but I always come away happy from MB Plano. I live 130 miles away but it is now a pleasure to make the trip in this beautiful, new CLS550. I wanted this car because it has retained its individuality over the years and still is one of the most striking cars on the road. It could also be the last of a great line with that powerhouse twin turbo V8, as many models are going to six and even four cylinder motors. I have my sales rep, Steve Gleason, and the sales manager, Jeff Gaden, to thank for putting me in the car. They handled every concern and question I had promptly and in the proper way. I recommend them to the members of my club, MBCA N.Texas Section, the largest MB club in America - such a recommendation says it all right there! More

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Proud owner of MB, just because of Stephen ..!! I was checking online inventories then I came across "Mercedes Benz of Plano", I thought of giving it a try and planned to look. When I visited deale I was checking online inventories then I came across "Mercedes Benz of Plano", I thought of giving it a try and planned to look. When I visited dealership and I met Stephen, and yes now I am owner of Mercedes coupe just because of Stephen, he made buying so simple and left no stone untouched to impress me and getting best possible deals for me. Kudos to Stephen..!! MB of Plano.. you have Gem.. STEPHEN..!!! More

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