Stephen Gonzales

Last month I purchased a brand new 2026 Acura RDX for $60,000 cash. The next day I noticed that the trunk door was misaligned with a greater gap on the right side. I drove to the dealership and was told $60,000 cash. The next day I noticed that the trunk door was misaligned with a greater gap on the right side. I drove to the dealership and was told to go to service. The service agent said that it’s nothing dangerous and that water won’t get it and that most RDX come like that from manufacturer. The next day I received a text message from the sales person asking if I was happy with my new car. I shared my concern about the trunk door and what the service agent said and I was told to bring the car back and they will send it to inspection to fix the issue. They gave me a loaner car and 9 days later I received a text message saying that my car was ready for pick up. I went to turn in the loaner and to get my car but to my surprise, the trunk issue wasn’t resolved. I asked one of the sales representative to verify it with me and he confirmed that the gap on the right side when the trunk is closed is still wider than on the left side. He said that he would talk to the service manager and the sales person and that they will get back to me after Memorial Day. I never got a call back and I’m very disappointed with this kind of service. I expect Acura ( accurate) to be on top of things, but I guess once they made the sale, they didn’t care. When I was there to get my car, I looked at other RDX and they didn’t have issues with the trunk misalignment as the service agent stated. WARNING! ‼️ If you go to buy a car from them, please take your time to test every feature and inspect it really well. Lesson learned! More

Report | Print

We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More

Report | Print

The sales guy (Stephen Gonzalez) was horrible. Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 an Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 and no follow-up was done. This whole experience was not exciting. This experience was a headache times 10. The follow-up here is null and void as I had to continue to call to get answers. No manager was ever available to discuss nor knowledgeable about unresolved issues. More

by TAYKEY20 Verified Customer Verified Customer

Report | Print

Kind sales team that took time to understand our need. Really helpful and fair with the sale Really helpful and fair with the sale More

Report | Print

Knowledgeable associates and provides useful tips and insights regarding the product being sold. Unlike other sales representatives, Steve does not coerce prospective clients into buying to the point of insights regarding the product being sold. Unlike other sales representatives, Steve does not coerce prospective clients into buying to the point of annoyance. More

Report | Print

Everyone was nice and helpful. . From sales to the financial department. I was so pleased with the customer service . . From sales to the financial department. I was so pleased with the customer service . More

Report | Print

Highly professional team. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. More

Report | Print

Stephen was great! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! More

Report | Print

Stephen Gonzalez was great! !! He helped me make a positive buying decision and was very knowledgeable. !! He helped me make a positive buying decision and was very knowledgeable. More

by CZDDAYTNK Verified Customer Verified Customer

Report | Print

Stephen Gonzalez was excellent to work with, as were the paperwork and service staff. All I’m all, a great experience at new car buying. paperwork and service staff. All I’m all, a great experience at new car buying. More

by jpete20240 Verified Customer Verified Customer

Report | Print