Stephen Jones
Stephen Jones at Rountree Moore Ford

Stephen Jones | Page 3

General Manager

Rountree Moore Ford

2588 W US Highway 90
Lake City, FL 32055

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48 Reviews
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48 Reviews

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48 Reviews of Stephen Jones

August 05, 2019

Dealership Rating
Employee Rating

New vehicles We bought two new trucks and we both had a great experience and the prices we wanted. Stephen Jones and our sales rep done an excellent job and I woul More

by Littlebitfaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Heaps

Aug 06, 2019

Rountree Moore Ford responded

Thank you so much for your excellent review!

Aug 07, 2019

Rountree Moore Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

Aug 07, 2019

Rountree Moore Ford responded

Thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

July 15, 2019

Dealership Rating
Employee Rating

Hard to get someone to return a phone call. Not impressed. Said they would fix my brand new vehicle and no response I have asked for service record and no response. Filing lemon law anyway More

by MmA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jared Craig, Kendall Fairchild

Jul 16, 2019

Rountree Moore Ford responded

We're sorry if we didn't meet all of your needs during your last visit. If you'd still like to get in contact with us, we promise that if you send us an email, we'll respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Jul 18, 2019

Rountree Moore Ford responded

We can definitely understand how frustrating that is and again guarantee that if you send us an email, you'll get a response as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Jul 17, 2019

MmA123 responded

I purchased a vehicle from your dealership and went 10 miles and my brand new truck had to be serviced. I have called and called and called left messages and no response for the detailed service records. Calls to the service department Kendall and the manager Stephen Jones go unanswered. Terrible service

July 14, 2019

Dealership Rating
Employee Rating

Another Great Experience Another great experience and very helpful people they go above and beyond to make you happy 8th car bought from them since 2012 Alan Boyd Mike Kelley More

by Dasko3446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Boyd, Michael Kelley

Jul 16, 2019

Rountree Moore Ford responded

Thanks so much for your amazing review! We appreciate it!

June 03, 2019

Dealership Rating
Employee Rating

Great service as always service advisor was fast and great they were quicker than they estimated and service was done as expected they always take care of my More

by Dasko3446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Boyd, Michael Kelley, Danielle Thomas

Jun 04, 2019

Rountree Moore Ford responded

Thank you for your stellar review!

May 30, 2019

Dealership Rating

What a wonderful experience !! From the minute I walked onto the lot, I felt right at home. I was greeted by the General Manager Stephen Jones who assigned Brad Howell to show me More

by David Harrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Howell, Michael Kelley

May 30, 2019

Rountree Moore Ford responded

David, this is exactly what we love to hear -- thank you so much for your amazing review!

April 18, 2019

Dealership Rating
Employee Rating

Service Department Service department is great up front, wait time for vehicle service sometimes can be a little to long. Need quicker turn around times on vehicles whe More

by richardson,tommy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Thomas

Apr 18, 2019

Rountree Moore Ford responded

Thanks for your honest feedback, Tommy. We're happy that overall, you were pleased with our service department -- thank you!

March 25, 2019

Dealership Rating
Employee Rating

Great dealership Very satisfied with sales and service staff. Friendly and professional at all times. This is my second truck purchased at Roundtree.I would recommend More

by wld56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Rountree , Kendall Fairchild, Chris Hamrick, Brad Howell, Michael Kelley

Mar 26, 2019

Rountree Moore Ford responded

Thank you for your amazing review and for your repeat business!

February 28, 2019

Dealership Rating
Employee Rating

2014 Ford Mustang I am just completely satisfied with the guys and gals at Rountree Moore Ford! From the purchase to the service, they have taken great care of me and m More

by Mr Howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Howell, Brian Ward, Steve Osborne

Feb 28, 2019

Rountree Moore Ford responded

Mr. Howell, it means a lot to us that you were completely satisfied with your visit from beginning to end. Thanks for your outstanding review!

February 20, 2019

Dealership Rating
Employee Rating

Awesome truck buying experience!!! Today was bittersweet. We said goodbye to Scarlett (Andrea's Mustang, we loved that car), and my Sierra All Terrain and hello to our new stone gray More

by JDYER348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Boyd, Brad Howell, Ray Townsend

Feb 20, 2019

Rountree Moore Ford responded

It's always sad to say goodbye to a good friend like Scarlett but we're so happy that you've made a new friend, a Ford F250! Thanks for your outstanding review and for shopping with us!

January 16, 2019

Dealership Rating
Employee Rating

Awesome! Absolutely awesome people at Round tree Moore Ford, from the moment I walked in the door till I left. My sales lady Lynn was on top of everything I as More

by MaxStangGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lynn Rossman, Ray Townsend

Jan 16, 2019

Rountree Moore Ford responded

Thanks so much for your incredible review! We are very proud to have earned such high praise.

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