Stephen Mendez | Page 43

Sport Mazda responded

I am so happy that you had an enjoyable and successful visit to my dealership and thank you for choosing Sport Mazda for your new Mazda. It is very kind of you to let others know about your experience here and especially the part that Jorell Figueroa played in making it special. I am grateful to Jorell, Stepen and Mike for providing you the respect that you deserved and treating you as our valued customer. I welcome you to the Sport Mazda Family and know that you will enjoy many safe, fun and happy Mazda miles. The entire team is always here to assist you and you are always welcome at my dealership. Thank you also for mentioning the use of texting to receive the information you needed before your arrival at Sport Mazda. My sales team is always happy to work with customers and you can be sure that what you see before you arrive, is what you will get when you are at the dealership. You recommendation of Jorell and Sport Mazda is greatly appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your kind review. I am sure both Ellie Diaz and Stephen Mendez will appreciate your wonderful comments, just as I have. We are all very happy that you chose the Sport Mazda Service Center for your car care. Ellie and Stephen, like our other great Service Advisors, are always on the watch to insure that customers can avail themselves of every available opportunity to save money on their service are to receive available services. It was our pleasure to make sure you received that extra care and that you had an enjoyable and successful visit. Thank you so much for letting others know about your visit. JAY MEALEY, OWNER

Sport Mazda responded

I agree, when you have to take I-4 anywhere it doesn't hurt to see a smile at the end. I am thankful that it was one of my staff that provided it for you. Stephen Mendez is a wonderful person and a great Service Advisor and I am so glad that you appreciated the service he provided. It is something we always want our customer to expect, because it is the personable and professional service you deserve. One of the most important things we can do for our customers is to make sure they have the information that will help them plan for futures services and to be aware of anything that might affect the safety of themselves and their passengers. Any additional amenities that you experience at Sport Mazda is meant to show you just how much we value you as a customer. Thank you for being our valued customer and for this kind review. JAY MEALEY, OWNER

Sport Mazda responded

Den, Thank you so much for your kind review and for choosing the Sport Mazda Service Center. I know that both Stephen Mendez and Angelo Nieves will appreciate very much the comments you had for their service. We look forward to seeing you at your next service visit, and you will always be welcome here. I am happy you received the service you deserved. JAY MEALEY, OWNER

Sport Mazda responded

Heinz, Your testimonial is greatly appreciated by Stephen Mendez and the rest of the great team at my Sport Mazda Service Center. I am so glad to hear that they made sure your warranty issue was taking care of so quickly. They are, as you said, a great group of professionals and work hard to make sure our customers and their cars receive our best service at every visit. Thank you so much for being our valued service customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

On behalf of Nick, Jorell, Ashley and a special technician, I want to thank you for choosing Sport Mazda and for being so kind as to share your experience with others. the many kind comments you had for each of these friendly and caring professionals means a great deal to us all. You will certainly always be welcome at Sport Mazda and we are very proud to have you as our customer. Jorell and Ashley will be here to assist you whenever you feel the time is write for your next car. I am a Mazda dealer of course, but assure you that the 2019 Mazda CX-5 is an SUV you would enjoy and be happy to own. Once again, we all thank you for being a member of the Sport Mazda Family and look forward to your next visit. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for letting others know about the new technician video text feature we now have our customers at the Sport Mazda Service Center. Nothing is better than hearing about your car direct from the certified technician who inspected and repaired it. It is proven to be an invaluable service for our customers in their working with our service advisors to plan their future service visits. Thank you very much for the kind comments about our staff and facilities. We work very hard to insure that your trust in us to maintain your vehicle is not misplaced. Your review is very much appreciated and we are happy you are a valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Patrick, I am so grateful to hear that Natalie and Stephen have rectified any past problems with service and that you are our valued customer once again. While I am certainly unhappy to know that we have missed you at service for these past two years, I am heartened by the kind words you are once again writing for your service experience. If the staff went "above and beyond" for you then I am sure that it was very deserved. Once again, I am proud of how my service team works on behalf of their customers. So glad to have you once again as our valued customer. Thank you so much for the review. JAY MEALEY, OWNER

Sport Mazda responded

Li, Thank you for the nice review about your recent visit to the Sport Mazda Service Center. I am certainly glad that Stephen Mendez, your Service Advisor, made sure you had an exceptional experience. I appreciate very much you mentioning the video link text that we provide to customers so that you can here directly from the Certified Technician performing your maintenance and see them as the go over the inspection of your car. I know it is a popular new feature that has been well received by our valued customers. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

Patti, There is a special responsibility we feel for all of our customers who experience a recall, through no fault of their own. You placed your trust in Sport Mazda and the Mazda Corporation when you made the decision to purchase a new car from us. It is the least we can do to make the recall repairs as convenient as possible for you. I am grateful to Stephen Mendez, your Service Advisor, for making sure you and your car were well taken care of and that the every effort was made to have done quickly. Thank you so much for being our valued customer and thank you so much for your kind review. JAY MEALEY, OWNER