Stephen Rumph

Extremely professional, high integrity, and seamless auto purchase experience from start (when we found the car online while on vacation and reached out and received an immediate response) to finish (when we purchase experience from start (when we found the car online while on vacation and reached out and received an immediate response) to finish (when we finalized terms by email, arranged details, and picked up our car with an awesome big reveal and no pressure contract signing at the dealership). Stephen Rumph, the Internet Sales Manager, is very knowledgeable, down to earth, and a pleasure to work with from initial contact to when he called a few days afyer we closed the deal and to check in and see how much we loved our new car. The Finance Department professional, Sarsi, was outstanding, transparent, and the consummate professional. Alex was awesome in helping us register with Porsche Connect and Joshua in the Parts Department did an outstanding job communicating with us immediately by text regarding our roof racks order, receipt of our order, and installation. I highly recommend Rusnak/Pasadena Porsche. More

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Very pleasant and easy to work with even though I purchased from out of town. purchased from out of town. More

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Disappointing Certified Pre Owned Purchase. Body damage scratch to rear bumper could not be remedied with touch up paint as promised by Dealership. Upon delivery of the car, brakes had a trem Body damage scratch to rear bumper could not be remedied with touch up paint as promised by Dealership. Upon delivery of the car, brakes had a tremendous amount of rust and squeaked horribly at slow stops forward and backing up. Upon inspection by a Certified European Car Specialist, the brake pads and rotors on the car were not even the correct year, sensors were not installed correctly. Long story short, a $96,000 ‘out the door’ CPO purchase required an additional $2300 in work to be done in order to be able to drive the car. Bumper had to be completely repainted, and had to have new rotors and brake pads installed. Would have thought CPO meant the car went through a thorough Porsche standard inspection to be sold as a CPO. Apparently not at Rusnak. Buyer beware. More

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I received excellent service. Stephen Rumph was reliable, knowledgeable and a man of his word. Stephen Rumph was reliable, knowledgeable and a man of his word. More

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Stephen R. and Vivian F. did a great job for me. I’m a very happy customer. Great dealership!! and Vivian F. did a great job for me. I’m a very happy customer. Great dealership!! More

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Thanks Stephen for making our car purchase so easy. We keep coming back. Thanks for helping us get out out of our car too We keep coming back. Thanks for helping us get out out of our car too More

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Excellent customer service! David was great! Very helpful and caring. I had a great experience David was great! Very helpful and caring. I had a great experience More

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Excellent! David my sales person was fantastic. He really took care of all my needs. Wonderful guy wonderful service. I have been a client for 20 years. Thank y David my sales person was fantastic. He really took care of all my needs. Wonderful guy wonderful service. I have been a client for 20 years. Thank you David More

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Stephen was fantastic. Love him. He got me in and out the dealer in half hour. Best car experience ever. Everyone was fast and efficient- friendly and professional. Total Love him. He got me in and out the dealer in half hour. Best car experience ever. Everyone was fast and efficient- friendly and professional. Totally different to west side dealerships. Thank you. Love my new Cayenne!!! More

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Everyone was great and very helpful. Paul, Vivian and George were awesome assistants for me yesterday Paul, Vivian and George were awesome assistants for me yesterday More

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