Stephon Ross
Stephon Ross at Nissan of Richmond
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Stephon Ross | Page 14

Sales Consultant

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

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4.9
140 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

1 yr, 2 mos

4.9

140 Reviews

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140 Reviews of Stephon Ross

July 14, 2023

Dealership Rating
Employee Rating

Mr Stephon Ross was so helpful He made the process of buying a car very easy. I will be back for another purchase 🔥🔥🔥 More

by nayray551
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 14, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Stephon was able to help, and we hope to see you again! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

June 26, 2023

Dealership Rating
Employee Rating

These scam artists tried to rip me off by selling me a car that was leaking oil. They lied several times and tried to bully me. The General Manager was confrontational and rude and the only reason why the More

by drs0520
Sales Price Transparency
Recommend Dealer
No
Jun 27, 2023

Nissan of Richmond responded

We appreciate your taking the time to write a review. Disappointed in your comments. Take care! Nissan of Richmond

Jun 27, 2023

drs0520 responded

You're not nearly as disappointed as I was.

June 19, 2023

Dealership Rating
Employee Rating

Stephon was customer service driven and took the time to understand why I needed a new car. He was extremely helpful and I thoroughly enjoyed working with him! More

by MorganM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 21, 2023

Nissan of Richmond responded

Thanks, Morgan, for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 17, 2023

Dealership Rating
Employee Rating

Stephon was superb, professional and personable. His proactive approach to working with me, as well as his knowledge of the vehicle I eventually purchased, is what led to a great experience and subs More

by leisa.jamison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2023

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Leisa, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 06, 2023

Dealership Rating
Employee Rating

Stephon was great, however, the overall experience wasn't that great. I can't say that I would recommend them. More

by kesha95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 10, 2023

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 04, 2023

Dealership Rating
Employee Rating

Very easygoing experience with a dedicated sales department. An extremely enjoyable experience working with Stephon. More

by dcross1919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 05, 2023

Nissan of Richmond responded

Thank you so much for your kind words for Stephon, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 28, 2023

Dealership Rating
Employee Rating

My wife and I were looking for a vehicle and came to the dealership and Stephon greeted us very professionally and was there to help. He wasn’t pushy but he asked the right questions to see what we were in More

by td2257
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2023

Nissan of Richmond responded

Thank you for taking the timer to leave a 5-Star review. We strive to make sure that all of our customers leave happy, It's great to hear about your excellent experience with Stephon and your other comments have been so noted. . Congratulations on your purchase!. Paula Quick Owner Loyalty Manager

May 26, 2023

Dealership Rating
Employee Rating

Stephon was an awesome sakes representative and was thorough throughout the entire car buying process. More

by kesha95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2023

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

May 24, 2023

Dealership Rating
Employee Rating

We are not doing the original terms. I'm having to pay extra for my roof rack. It was part of the deal that we made. I was told the next day the deal we made was off. More

by CYNDARASH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: HARRY AND THE MONEY NEGOTIATER

May 26, 2023

Nissan of Richmond responded

We appreciate your taking the time to write a review and for the Five-Star review of Stephon. Paula Quick Owner Loyalty Manager

May 20, 2023

Dealership Rating
Employee Rating

From the first moment we stepped onto the lot, Stephon was a bright light. He was positive and up front about everything. He deserves a raise! Thank you Stephon for all your help! More

by ChelseaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2023

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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