Steve Arnold | Page 3

33 days after purchase, still waiting on my second key Below is my initial review. Unfortunately I was a little excited and jumped the gun on the review. The truck was delivered, but I was told the dealers Below is my initial review. Unfortunately I was a little excited and jumped the gun on the review. The truck was delivered, but I was told the dealership had lost the second key (which can run $300+) and that Koons would send me another immediately. That was March 31st. It's now May 2nd, and I still have no key despite asking repeatedly for it. I should have held back the money until I had it, but I was stupid and trusted them. Good luck - if you're buying make sure you don't pay until you are fully satisfied or they will forget you. Original Review: I had looked at many dealerships in my area for a 2017 F-250 Platinum, and not only were they very hard to find but the dealers gave me a variety of "deals" that ranged from $72k to $84k, and frequently for trucks with options or colors I didn't really want. On a Monday I called Steve and although they didn't have one on the lot, in less than 60 minutes he had found the exact truck I wanted down to the very last detail, and gave me the Koons "Wow" price of a little over $69k. Although I am out of town we had the deal done and the truck was in my driveway by Saturday morning (Joe Price delivered it - very nice and professional also). It was perfect, my wife and I love it, and the experience couldn't have been better. I buy a new truck every year or two, and Steve and Koons are my "go-to" dealer from now on. They worked hard to earn my business and now they've got it. -Andy More

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Mr. Steve is the guy Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. More

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Excellent Sales Staff I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisa I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisance of having to ship me the truck, the sales team was flexible and made sure I was 100% satisfied. More

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Koons Ford, Mr. Brown and Steve Arnold are the BEST!! My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are absolutely FANTASTIC! We were treated like "royalty" every second of our time spend purchasing a new car. We cannot begin to say enough wonderful things about this first-class Koons Ford Sterling dealership. We enthusiastically recommend this business establishment to everyone shopping for a vehicle. Anthony and Susan Maiello More

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Very helpful and energetic! Steve is an awesome salesman with an awesome personality and will work with you to make sure you are satisfied with your purchase and has a great sens Steve is an awesome salesman with an awesome personality and will work with you to make sure you are satisfied with your purchase and has a great sense of humor. When i come back here in the future I would love for him to be sales person every time because the experience he gave me is priceless. I strongly recommend this dealership and this sales representative! More

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Great Experience I worked with Steve Arnold for the purchase of my Shelby Cobra, He was professional and extremely patient. I highly recommend Koons Sterling Ford and I worked with Steve Arnold for the purchase of my Shelby Cobra, He was professional and extremely patient. I highly recommend Koons Sterling Ford and Steve for the purchase of your next Ford, More

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Best overall service for many years I cannot speak highly enough of Koons Sterling Ford after having purchased several cars over many years from the . From their sales and customer serv I cannot speak highly enough of Koons Sterling Ford after having purchased several cars over many years from the . From their sales and customer service to their repair service, the professionalsm of their staff is always of the highest quality. We purchased 2 cars today. Would like to thank Ricky Rivera in Koons financing and Steve Arnold in sales for their incredible service and working with us to find us the best possible deal at the most affordable prices. They both went out of their way to make sure we were satisfied before finalizing our sale. They explained everything to us carefully and with create transparency - qualities often lacking in the car sales industry. Thank you Steve -thank you Ricky! More

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2017 F150 in and out great experience. Steve was a great sales person to deal with. Drove 2.5hrs to get there and passed many other ford dealerships because Koons gets it done. No hidden ga Steve was a great sales person to deal with. Drove 2.5hrs to get there and passed many other ford dealerships because Koons gets it done. No hidden games. More

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Great experience Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through the process. From the moment I drove on the lot to after my purchase everyone was kind and courteous to me. Highly recommend! More

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smooth,easy buying process i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thr i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thru the whole process without any pressure and found the car i asked him to look for even if the car was at another location. steve took care of everything including removing my county sticker! this was by far my best buying experience for a car in my life! More

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