Steve Berman | Page 17

Second time purchase through Mr Steve Berman. Mr Berman is execellent to deal with. Very down to earth. I bought from him 12 years ago and he still remember the details (although the computer do n Mr Berman is execellent to deal with. Very down to earth. I bought from him 12 years ago and he still remember the details (although the computer do not have my record). Awesome! Kim is also very helpful. Mr Berman explained and help set up the automatic features. More

by DANHO8 Verified Customer Verified Customer

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Knowledgeable staff Our sales person was very knowledgeable about the vehicles we were looking at and pointed out the changes in the car from the previous one I had owned Our sales person was very knowledgeable about the vehicles we were looking at and pointed out the changes in the car from the previous one I had owned. Staff was friendly and helpful. I have purchased two cars from this dealership and would go back again. More

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Fantastic Very informative and easy to deal with!!! Highly recommend. Purchased a new car with ease and met financial requirements. Great dealership to work wit Very informative and easy to deal with!!! Highly recommend. Purchased a new car with ease and met financial requirements. Great dealership to work with. Xxxxxxxx More

by Coanrogue2019 Verified Customer Verified Customer

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Trickiest review I ever had to write First off I really don’t have a bad word to say about the dealer during the car buying process. Steve in sales was excellent, management was awesome, First off I really don’t have a bad word to say about the dealer during the car buying process. Steve in sales was excellent, management was awesome, and finance was a breeze... The problem I have is i am 1000% unsatisfied with the Brand New 2018 Maxima I purchased. When I purchased it I did like the car. The price and vehicle I thought was a great fit for me. But after driving the car for 30 mins, it became very uncomfortable to drive . It’s very narrow in the front and during the test drive it wasn’t an issue. My problem is after I bought the car how I was treated. I told Steve I was totally disatisfied with the vehicle and he was nice and apologetic via email. But his only suggestion was to come in during some March sale and buy another car when the incentives are back. Now i know many options are limited about fixing my current situation but suggesting to tough it out and come back later and buy something else .. is a little out there.. I know it may be a valuable solution but it doesn’t address the next day after delivery . I didn’t even get a phone call, invite to dealer to try and fix the problem or nothing.. I can’t be any more dissatisfied as a Customer.. I know I’m the one to purchase vehicle and it’s ultimately on me. I understand that. But I’m not very content on how I was treated after contract was signed.. So after receiving no call from dealer about my unhappiness. I called and asked for a manager and I spoke with Rooselvelt. He pretty much was stoic and said nothing he could do besides trade me out. When I insisted I was buried upside down. I was told well there ain’t nothing we can do.. Despite being a satisfied 4 time previous Bill Kay auto group purchaser.. and this being number 5. I don’t think I will ever go back again. I pretty much have had zero sympathy or even humbled via the problem. And it really hurts because the whole process was amazing otherwise . I guess after you buy you don’t matter anymore More

by RUNTHERACK81 Verified Customer Verified Customer

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New car Outstanding I would highly tell every one if they need to purchase anew or used vehicle to shop at Bill Kay Nissan. The Sales staff are Great Outstanding I would highly tell every one if they need to purchase anew or used vehicle to shop at Bill Kay Nissan. The Sales staff are Great More

by Willdill1 Verified Customer Verified Customer

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Purchase of 2019 Altima The service was great, there is a lot to go over in the manuals. There is many new features making this card awesome for driving experience. The service was great, there is a lot to go over in the manuals. There is many new features making this card awesome for driving experience. More

by GLENDA8984 Verified Customer Verified Customer

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Excellent dealership and great employees. We couldn’t have asked for any better service. Steve was very personable, patient, thorough in his knowledge of the vehicle we purchased. We have used We couldn’t have asked for any better service. Steve was very personable, patient, thorough in his knowledge of the vehicle we purchased. We have used this dealership many times and will continue to do so. Nick knows us by name and accommodated our financial needs. More

by Maribeth Rheingruber Verified Customer Verified Customer

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Nissan rocks! I’m appreciate Steve and the time he took explaining all the features on my Nissan Rouge. Steve was vey knowledgeable about all the features and set I’m appreciate Steve and the time he took explaining all the features on my Nissan Rouge. Steve was vey knowledgeable about all the features and set up my phone so I was ready to use it when I left in my NEW Rouge. Financing went smoothly and Kim was knowledge about extended warranties. She set me up with an extended warrant that fit my needs. More

by XXATT Verified Customer Verified Customer

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Brought a car Everyone is very friendly and helpful I’ll recommend people to you guys and it’s worth every minute and the drive I’m very pleased Everyone is very friendly and helpful I’ll recommend people to you guys and it’s worth every minute and the drive I’m very pleased More

by RACHELFURLANO Verified Customer Verified Customer

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Fantastic customer service Best car buying experience I’ve ever had! We researched and prepared, which I highly recommend, and then met Paul, Nick, Steve, and Kim. Great team, s Best car buying experience I’ve ever had! We researched and prepared, which I highly recommend, and then met Paul, Nick, Steve, and Kim. Great team, seamless transitions. We bought a Nissan Leaf, and so far could not be happier. Steve is truly the EV guru, going above & beyond to ensure I was comfortable with the features and new way of driving. The initial vehicle we’d chosen was being transferred from another dealership, and when Bill Kay Nissan learned there was damage, they found us a similar vehicle that happened to come with some extra touches but they picked up the expense to ensure we were happy customers despite the relatively minor delay. We didn’t expect that, and definitely appreciated it. In a follow up email to my first survey, I was asked to include any recommendations I might have. This has nothing to do with the dealership, per se, but maybe they can help: with the purchase of a new Nissan Leaf, Nissan currently offers an EZ Charge (“no charge to charge”) card for use at public charging stations. So far, I haven’t been able to register the card to activate and use it, which I found (after searching online) seems to be a common issue. It would be great if Bill Kay and other dealerships would work with EZ Charge and Nissan to improve this experience—maybe even help their customers get it working before they leave the lot. Thanks, Bill Kay Nissan! More

by LFM 2018 Verified Customer Verified Customer

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