Steve Botting

Ken Ganley Kia of New Port Richey responded

We’re truly sorry to hear about your recent experience. It’s never our intention for any customer to feel misled or frustrated, and we regret that your visit ended in disappointment. We understand how frustrating it must have been to drive a long distance, especially after being in contact throughou t the day, only to find the vehicle no longer available. While our pre-owned inventory moves quickly, we recognize that we could have communicated more clearly about the vehicle’s status. To clarify, our policy is that all vehicles are sold on a first-come, first-served basis. Deposits are typically not accepted on pre-owned vehicles unless a deal is fully finalized. From our understanding, negotiations were expected to take place in person upon your arrival, which may have contributed to the misunderstanding. We sincerely apologize for the inconvenience and miscommunication. Your feedback is important and will be used to help us improve moving forward. Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Thank you for the wonderful review! We're so glad to hear that you had a professional and helpful experience with us. We truly appreciate your recommendation and are here for all your car needs in the future. If you ever need anything, don’t hesitate to reach out! Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Kia of New Port Richey responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ken Ganley Kia of New Port Richey responded

We're truly sorry to hear about your recent experience and the frustration it caused. This is not the level of service we strive to provide, and we take your feedback seriously. We understand how important it is to be treated with respect and professionalism, and we regret that we fell short in your case. We would appreciate the opportunity to learn more about what happened so we can address the situation directly and make improvements. If you're open to it, please contact our Service Manager Nick Dorsey at 727-645-0989 or Ndrsey@ganleyauto.com so we can better understand your concerns. Thank you for taking the time to share your feedback—we're committed to doing better.

Ken Ganley Kia of New Port Richey responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Ken Ganley Kia of New Port Richey responded

That’s fantastic to hear! We’re so glad the process was smooth and quick for you. Thank you for choosing us — we truly appreciate your business and are happy to have you as a satisfied customer! Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Thank you for choosing Ken Ganley Kia New Port Richey, Alex! I'm thrilled to hear that Steve provided you with excellent service during your purchase of a certified pre-owned car. I'm glad he was patient and able to help you stay within your budget. I appreciate your business and hope you're enjoying your new vehicle! Sincerely, Shawn Visconte svisconte@ganleyauto.com