Steve DeSetto | Page 13

Leased Grand Cherokee Always wanted one of these and really appreciate the help East Hills provided in getting my dream car! Friendly and fast service!! Beautiful car. Glad Always wanted one of these and really appreciate the help East Hills provided in getting my dream car! Friendly and fast service!! Beautiful car. Glad I got it! More

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Greg Leonardo It was a pleasure dealing with Greg Leonardo. Greg is perfect Gentlemen. It was our first time dealing with an American car dealer. We had been to ot It was a pleasure dealing with Greg Leonardo. Greg is perfect Gentlemen. It was our first time dealing with an American car dealer. We had been to other dealers and we were not treat as well as East Hills. During Greg's absence his manager Steve DeSeto picked up the where we left off. He kept us informed of the where the vehicle was and today we finally picked it up. Overall is was a great experience and would recommend Greg Leonardo and his team to anyone looking for Chrysler, Jeep product. Yours truly, Carlos Jorge More

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Ram 1500 excellent truck and dealership!! I would highly recommend this dealership Steve and Jackson did a wonderful job in helping us pick the right truck and the price too !! x I would highly recommend this dealership Steve and Jackson did a wonderful job in helping us pick the right truck and the price too !! x More

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My Jeep Experience We came into the dealership on a mission, that mission was not to leave the dealership without a vehicle. Steve assigned Michael G. To help me with m We came into the dealership on a mission, that mission was not to leave the dealership without a vehicle. Steve assigned Michael G. To help me with my quest. I had specific needs, Michael made suggestions and took my wife and myself outside to look at some Jeeps, we came across a 2014 Compass in maximum steel color. Michael let me take a test drive, for my time driving a Jeep I was pleasantly surprised and I liked how it road and the features in this model. I headed back to the dealership and sat down at his desk, Michael worked out the math to get me the monthly payment I needed to make. The deal was done. I leased a 2014 Compass in maximum steel. I picked up the vehicle on June 12th. This is my first SUV that I will drive it. My meeting with the staff at the East Hills Jeep dealership and at the East Hills Subaru dealership was a great expirance at both dealerships was great. I can only hope that when I bring in my Compass for service it will meet my expectations. I would like to thank Michael and Steve for all there help with my mission and lease. More

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Excellent and Quick transaction We walked into the dealership and immediately sat down with Greg whom was able to locate the exact car within minutes. Between Greg and Steve, pricin We walked into the dealership and immediately sat down with Greg whom was able to locate the exact car within minutes. Between Greg and Steve, pricing and pick-up was seamless. Overall, my experience was excellent and would highly recommend to any Jeep customer. More

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Great experience Was a very pleasant experience. Jorge was very pleasant to deal with, not one of those nagging salesman calling you everyday. I got a great price. Was a very pleasant experience. Jorge was very pleasant to deal with, not one of those nagging salesman calling you everyday. I got a great price. More

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Very happy to have went with East Hills! When it comes to car buying it's not very often that you come across a salesman that was as honest as Mike Guerrieri. Mike was able to get me at the When it comes to car buying it's not very often that you come across a salesman that was as honest as Mike Guerrieri. Mike was able to get me at the payment I wanted to pay as well as made delivery very simple. I was also assisted by Steve Desetto who was a great help as well. I would recommend this dealership over any others in the area. More

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bought new car the team did a great job dealing with me great service, explained everything w/ the car well made it easy to get out of my old lease & into a new the team did a great job dealing with me great service, explained everything w/ the car well made it easy to get out of my old lease & into a new jeep More

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Walked out of jeep in Wantagh. What a clown act they have over there. Very rude, unknowledgable, nastiest people I've ever met!! Called Steve, within seconds had the EXACT car I wanted. I drove from have over there. Very rude, unknowledgable, nastiest people I've ever met!! Called Steve, within seconds had the EXACT car I wanted. I drove from Massapequa all the way to East Hills. Promptly greeted by the girl in front. Steve came over helped us out, Mike Galante showed us the car, wrote up the order, answered all our questions. It is a rare thing to find such great people working in the sales dept. After Wantagh, I swore against jeep forever going on forums saying how nasty Wantagh jeep was. I walked out of East Hills with my renewed faith in jeep. Not only did we buy, we have already given their names to 3 people from a local moms group of 4500 moms who heard my horror story at Wantagh. Had it not been for the 2 of the, I WOULD HAVE NEVER BOUGHT A JEEP AGAIN!! A class act here from start to finish and now I will be back in a month to buy another truck from them as well!! Well done!! More

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This is a car dealership that should be avoided at all costs! The sales staff lured me with a low cost option and the promise of a firm delivery date, which was enough to earn my business. Unfortunately costs! The sales staff lured me with a low cost option and the promise of a firm delivery date, which was enough to earn my business. Unfortunately, things just headed south from there. My initial contact was with Gary C., a member of the sales staff. Gary was friendly and seemed knowledgeable about the Jeep Grand Cherokee I was looking to lease. The particular model and color scheme I desired was not at the dealership. However, Gary assured me “the car could be procured within two days, as it was at another local dealership, and East Hills Jeep has a dedicated specialist whose only role is to inspect and pick up cars at other dealerships.” This spiel was followed up by Gary providing me my car’s sticker sheet after I asked to see it to ensure the vehicle had all the options I was interested in. Given that things seemed to be going reasonably well up to this point, I proceeded to leave a $500 “refundable” deposit. After three days went by, I called Gary to inquire about the expected pick-up date of my new Grand Cherokee, and with an unwelcoming tone, I was told, “When the car comes in, we’ll call you.” That change in tone and response did not sit well with me, so I followed up that call with a call to the dealership’s manager of new sales, Steve. When I told Steve of my discontent with Gary’s response and asked him to look into the situation for me, much to my surprise, Steve told me that the car Gary indicated was at another dealership was nowhere to be found in his system, he has no idea what sticker was given to me, and the so-called specialist who goes from dealership to dealership to procure cars does not exist. Angered, I was ready to walk away from the deal. However, Steve assured me this type of service was a blip for this dealership, but the only option at this point was to order a new car from the manufacturer, which would take up to six weeks to deliver. However, Steve assured me that this ordering experience would be fun as it would be highlighted with weekly updates from the manufacturer as to the production status of my car. I reluctantly agreed under the condition that I was returned $250 of my initial $500 deposit and the dealership pays for half of my license plate transfer fees, which was agree to by Steve. Well, roll forward four weeks. Not only did I not receive the weekly production status updates, but my $250 was not refunded to my credit card. Feeling angered and frustrated, I decided to take this to the next level and spoke with Judy, the dealership’s general manager. After surmising my experience with the dealership and demanding the immediate refund of the $250 promised to me, she nonchalantly said, “I’ll look into this and get back to you.” In disbelief of Judy’s lack of compassion, empathy, etc., within ten minutes of hanging up the phone, I called Judy back with my credit card company representative in tow and demand a full refund of my $500 deposit, which I have yet to receive and in the eyes of the dealership, negates my new car lease. Unfortunately, I am back to square one in my leasing of a new car, but at least I know I will never have to deal with this dealership and that staff again. More

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