Steve DeSetto | Page 16

Very deceitful sales team- online price was lower than advertised price at dealer, hence no real negotiation on price. Sales consultant was very apprehensive when questioned on servicing for pre-owned veh advertised price at dealer, hence no real negotiation on price. Sales consultant was very apprehensive when questioned on servicing for pre-owned vehicle sale. Concerns about faulty functions were not addressed properly- sales team was indifferent about our needs and concerns and was not willing to negotiate at all. When asked for proof of services rendered and about a second key to vehicle, concerns were pushed aside on each attempt with different excuses and no documents presented. Overall, very disappointed- grew tired of the runaround- walked out on sale with my check in hand- would not recommend to anyone! More

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Jorge Molina was instrumental in working within out budget and locating the exact vehicle that we wanted. No hidden tricks, great person to work with and always polite. In 2 years I have another vehicl budget and locating the exact vehicle that we wanted. No hidden tricks, great person to work with and always polite. In 2 years I have another vehicle lease that will end and I intend to return to Jorge to obtain another vehicle from him. More

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I have had my new Jeep Grand Cherokee Overland Summit for less than a week and I am thrilled with the vehicle. A good part of my pleasure was my experience with East Hills; it is easy to see why they are a 5 less than a week and I am thrilled with the vehicle. A good part of my pleasure was my experience with East Hills; it is easy to see why they are a 5 Star dealer. The showroom is clean and bright and beautiful and the staff is the best! James was my sales consultant; he is friendly, knowledgeable and really worked to make sure I was happy from the minute I made my decision right up to the delivery. Because I had to wait more than two months from the time I ordered my Jeep until it was delivered to the dealership I also had the opportunity to speak with Ed, Steve, Mike and Emil along the way asking for updates when James was not available. They were patient and helpful every step of the way (even though I am sure they thought I was a pest, at times!). The window sticker even says my Jeep was built especially for me! Nice touch, Detroit. With the help of all of the above East Hills really made the whole experience a wonderful, relaxed and happy one. My new Jeep has a rather steep price tag but I felt I was treated very fairly in the negotiations. I believe a good deal is one in which both parties are satisfied and it is my opinion this was a very good deal. I look forward to servicing my new Jeep at East Hills not only because it is convenient but also because I suspect such a well run dealership will have just as well run a service department. More

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incredible all around experience, nothing but professional top to bottom! every person i dealt with was courteous and genuinely interested in making the purchase an enjoyable one. professional top to bottom! every person i dealt with was courteous and genuinely interested in making the purchase an enjoyable one. More

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This was my third lease with Steve DeSetto at East Hills Chrysler and for the third time he did a fabulous job. I love the car and am extremely happy with the deal I got. What's more; Steve is a pleasure Chrysler and for the third time he did a fabulous job. I love the car and am extremely happy with the deal I got. What's more; Steve is a pleasure to work with. He's easy to get in touch with and is very attentive to my requirements for a vehicle. Great experience once again!! : ) More

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This dealership was professional, efficient and hassle free. They are very knowledgable about the product and go out of their way to put the customer in the best car possible. They were able to delive free. They are very knowledgable about the product and go out of their way to put the customer in the best car possible. They were able to deliver my car within one day. I would highly recommend this dealership. More

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East Hills was fantastic! I could have not have asked for a friendlier or more helpful sales staff. I was incredibly indecisive about the car I wanted to buy and Steve and Scott were so patient and help for a friendlier or more helpful sales staff. I was incredibly indecisive about the car I wanted to buy and Steve and Scott were so patient and helpful. They priced out multiple vehicles and purchasing options (lease vs buy) and never pushed me in one way or another. They even spent countless hours trying to locate the exact car (color and features) I was looking for. When I finally made a decision, I had the easiest time actually getting the car. It took no longer then 20 minutes to sign and complete all paperwork and make my first payment. It was a smooth and painless process throught the whole purchase. I could not be happier with my new Jeep Cherokee and cannot say enough positive things about the team at East Hills! If you're looking for a Jeep- don't go anywhere else! More

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excellent service paperwork was not ready when I arrived for delivery so they provided a loaner car so that I could make a Dr appointment for delivery so they provided a loaner car so that I could make a Dr appointment More

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