Steve Denson | Page 124

My wife and I first contacted Steve on 11/12/13 via email. A phone call the next day 11/13, followed by a quick test drive and hour long meeting with him on 11/16/13, led to us purchase our first new email. A phone call the next day 11/13, followed by a quick test drive and hour long meeting with him on 11/16/13, led to us purchase our first new car that same day. Steve was straightforward, no hassle or pressure, and got us a great deal on an absolutely beautiful car - a 2014 4Runner Trail Premium. From start to finish my wife and I were impressed with Steve's customer service. It's no wonder he's been successful in this industry for so long, with 22 years in the auto sales industry with Hamer Toyota. (Don't just take my word for it, please see his other reviews as additional evidence.) For example, having spoken with him earlier in the week to set up an appointment, he had the 4Runner staged and ready to go for our test drive before we had even arrived. A simple act perhaps, but it's the little things that can really make the car buying experience a positive one, and keep customers coming back again and again. The test drive solidified, in our minds, that we had to have the car! Steve (and Sales Manager Joe Alvarez) worked with us, even though the specific vehicle was one of very few in Southern California AND it was in high demand, and we made a deal at a substantial price below MSRP. Steve set us up with Zain Haroon in the Finance Department, and our positive experience continued. Zain was also very customer service oriented, making every attempt to get us the best deal, at the best price - no gimmicks, no hassle. We decided to purchase the extended warranty and use Toyota for our loan (after trading in my wife's car and making a down payment) because Zain worked to ALMOST HALVE our initial rate that we were quoted. The money we saved on our rate helped to save additional money on the warranty. Additionally, after spending a few days looking at other rates, no bank came close to the rate Zain & Joe got for us. What we were most impressed with, aside from the vehicle we purchased, was how Hamer treated us like family throughout our experience. If you are looking for a deal on a car and a straightforward, friendly buying experience, I highly recommend you meet with Steve/Zain/Joe. I know I will be back when buying my next car, and with family and friends looking to buy vehicles in the near future, I will strongly encourage them to consider a Toyota and meet with Steve. Thanks again Steve for all your help. More

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Terrific price and professional salesmanship made this a seamless buying experience. I was impressed with the depth knowledge Steve Denson showed in all areas of our transaction. seamless buying experience. I was impressed with the depth knowledge Steve Denson showed in all areas of our transaction. More

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Beginning with my phone call for preliminary questions Steve Denson treated me with complete professionalism: listened to my questions and comments, responded frankly and with comprehensive knowledge of Steve Denson treated me with complete professionalism: listened to my questions and comments, responded frankly and with comprehensive knowledge of the car and its warranties, anticipated a misunderstanding on my part and resolved it, maintained a positive attitude, never defensive, evasive, or high pressure, allowed me to "drive" the transaction. More

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Steve was great to deal with. He was honest and straight forward and eager to help us get the best deal/car we wanted. The process was painless and he even delivered the car to our home! I would highly reco forward and eager to help us get the best deal/car we wanted. The process was painless and he even delivered the car to our home! I would highly recommend working with him when looking for your next car, I know we will be giving him a call in the next year. More

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Steve Denson assisted us in choosing our Prius V. He is very knowledgeable about his products and very patient! No gimmicks and hard-core sales pitches with Steve. He did not have the color of car we want very knowledgeable about his products and very patient! No gimmicks and hard-core sales pitches with Steve. He did not have the color of car we wanted .. so he went out of his way to make us happy by finding us the color. It was a pleasure to work with Steve and we look forward to working with him on any of our auto needs in the future. More

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If you need a Toyota go see Steve Denson.. Bought 5 cars in a row from him since 1996.. All that i have recommended to him always have a pleasant experience and go back for repeat business.. in a row from him since 1996.. All that i have recommended to him always have a pleasant experience and go back for repeat business.. More

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Steve made it very easy to get into a new Prius for my wife. I returned another toyota from a previous lease and he made it possible to get into a new lease with the car I wanted. Thank you Steve wife. I returned another toyota from a previous lease and he made it possible to get into a new lease with the car I wanted. Thank you Steve More

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Steve was extremely helpful and bent over backwards to accomodate my needs. The service was excellent and I would highly recommend anyone to this dealership and Steve in the future. accomodate my needs. The service was excellent and I would highly recommend anyone to this dealership and Steve in the future. More

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I went on to the Hamer website, saw they had an Internet special on the Prius 3, so I called and scheduled an appointment with Steve to come in and look at the Prius. When I came in Marylou took me to look special on the Prius 3, so I called and scheduled an appointment with Steve to come in and look at the Prius. When I came in Marylou took me to look at the Prius, the test drive was pleasant enough, but after that everything else was unpleasant. We went in to discuss price, I showed them the Internet special that I had printed out, and they said they didn't have a car that matched the exact Prius I wanted, which was a base Prius 3. They told me they had a Prius 3 with the solar panel and Performance Package, but that also had a bumper guard, paint guard, and some other BS sounding stuff. I told them I just wanted the base like the special had listed, and that did not please them, they immediately got defensive saying that Prius was the only one they had, and that if I didn't like it, I should take my buisness else where, so now, I'm going to do exactly that. More

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Steve was awesome, as well as his team who helped us finish our deal. This was the second time we dealt with Steve, and we would definitely love to deal with him again. Highly recommended to everyone! finish our deal. This was the second time we dealt with Steve, and we would definitely love to deal with him again. Highly recommended to everyone! More

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