Steve Gronowski
Steve Gronowski at Honda of Watertown

Steve Gronowski

Used Car Sales Manager

Honda of Watertown

816 Straits Tpke.
Watertown, CT 06795

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18 Reviews
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18 Reviews

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18 Reviews of Steve Gronowski

March 28, 2023

Dealership Rating
Employee Rating

The salesperson was very rude and was the worst car buying experience in my life quoted me one price and a day later calls back and says they quoted the wrong car everything was on paper and they refus More

by Greggvig
Sales Price Transparency
Recommend Dealer
No
Mar 31, 2023

Honda of Watertown responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

March 23, 2023

Dealership Rating
Employee Rating

I purchase a used Hyundai Elantra 2020 back in November of 2022. Issue being the headlights and the high beams never functioned properly. Went to the visit the dealer yesterday and spoke with these peopl More

by jdocchio29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 28, 2023

Honda of Watertown responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Glenn Clark gclark@hondoafwatertown.com Service Manager

January 22, 2023

Dealership Rating
Employee Rating

Thanks so much to Rich, Marc and the entire staff at Honda of Watertown. I absolutely love my pre-owned 2019 Honda CRV. You had the best selection, prices and interest rates out of all the dealerships More

by sharonrae_7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Salesman Rich

Jan 25, 2023

Honda of Watertown responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Honda of Watertown. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

January 05, 2023

Dealership Rating
Employee Rating

Great service and staff would recommend going here for service or sales. They go above and beyond to make sure your experience is flawless. More

by Autumn E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2023

Honda of Watertown responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

January 08, 2022

Dealership Rating
Employee Rating

We were very pleased with our experience at Liberty Honda. They were courteous and helpful throughout. No hard sell or high pressure. More

by m1urban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Bernard

Jan 12, 2022

Honda of Watertown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

March 27, 2021

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Employee Rating

This is my second CRV EX. The first saved me from a t-bone accident. The car performed perfectly. I immediately bought another CRV EX from the same dealership. They’re exceptional in service and sal More

by EAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray

Mar 31, 2021

Honda of Watertown responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Nathan Gaucher ngaucher@hondaofwatertown.com General Manager 860-945-3611

September 24, 2020

Dealership Rating
Employee Rating

The worst car dealer I’ve ever been to. They’re rude especially the manager name Jym. I’ve never been treated like they did. More

by aliciaramos411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim

Sep 29, 2020

Honda of Watertown responded

Alicia, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Nathan Gaucher General Manager (860) 615-3641

Sep 29, 2020

aliciaramos411 responded

I left a message for you several times and no response from anyone. The sales manager Steve has been the worst person I’ve ever talk to me. No customer service for sure

May 22, 2019

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Employee Rating

Certified Pre-Owned Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When More

by John C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2019

Honda of Watertown responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Kevin Warriner, kwarriner@hondaofwatertown.com

January 09, 2019

Dealership Rating
Employee Rating

used car purchase Could not be happier with my daughter’s purchase of her herb in March 2018 and our recent purchase of a crv we love our cars staff at Watertown Honda More

by Honda dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul

Jan 10, 2019

Honda of Watertown responded

Dave, we are elated to hear about your positive experience! Our team works very hard to put customers first and we're thrilled to hear you and your daughter love your new cars! We look forward to helping you again in the future! Sincerely, Kevin Warriner, kwarriner@hondaofwatertown.com

May 12, 2018

Dealership Rating

5 Star service The sales team at Honda of Watertown made my experience not only painless but extremely memorable. Felt more like friends were helping me out instead More

by Mdot780
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Bierce, Dave Bonomo, Dave Yargeau, Paul

May 23, 2018

Honda of Watertown responded

Thank you so much for this excellent feedback and congratulations on your new car. I am grateful to hear that Paul and Dave worked hard enough to make your purchase completely painless. Sincerely, Steve Colagiovanni scolagiovanni@hondaofwatertown.com

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