Excellent, prompt service and Steve was great.
Will be back for sure when we need service in the future.
Will be back for sure when we need service in the future.
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by thibeault1234
Service Price Transparency
Oct 15, 2025 -
Napleton Buick GMC responded
Thank you for the five-star review and for sharing your appreciation for Steve! We look forward to serving you again in the future. See you next time, here at Napleton Buick GMC Crystal Lake!
They did a great job fixing the problem, and was done in
a timely manner. Very pleased.
a timely manner. Very pleased.
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by Skoslo1
Service Price Transparency
Oct 06, 2025 -
Napleton Buick GMC responded
It means so much to us to see your review! Thanks from the team at Napleton Buick GMC Crystal Lake.
Excellent dealership service department.
I would recommend them to anyone looking for service. Steve Hardy is my go to guy.
I would recommend them to anyone looking for service. Steve Hardy is my go to guy.
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by ginszr2
Service Price Transparency
Oct 01, 2025 -
Napleton Buick GMC responded
Thank you for the recommendation! We'll be sure to pass along your praise to Steve Hardy. We look forward to your next visit here at Napleton Buick GMC Crystal Lake.
Professional, honest and experienced staff; communication
was excellent and work was completed in short time!
was excellent and work was completed in short time!
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by ae
Service Price Transparency
Sep 29, 2025 -
Napleton Buick GMC responded
Thank you for the excellent feedback! We’re glad to hear our team made your experience quick and professional from start to finish. We hope you’ll consider our team again for all your future car needs at Napleton Buick GMC Crystal Lake!
Helpful staff was knowledgeable about the issues I was
having with my vehicle. They gave me options and we got it taken care of well and in a timely manner.
having with my vehicle. They gave me options and we got it taken care of well and in a timely manner.
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by AndreaWozniak
Service Price Transparency
Sep 25, 2025 -
Napleton Buick GMC responded
Andrea, we're thrilled you had a helpful experience with our knowledgeable team at Napleton Buick GMC Crystal Lake. Thanks for choosing us!
The advisors and techs do a fantastic job.
They are the only ones that I let work on my truck.
They are the only ones that I let work on my truck.
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by joel
Service Price Transparency
Sep 24, 2025 -
Napleton Buick GMC responded
Joel, we appreciate the stellar review here at Napleton Buick GMC Crystal Lake!
We’ve purchased 3 vehicles from Napleton Buick GMC and
have always had a great experience from the sale of the vehicle through each service visit
have always had a great experience from the sale of the vehicle through each service visit
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by Wboldog
Service Price Transparency
Sep 15, 2025 -
Napleton Buick GMC responded
Thank you for your continued trust and loyalty to Napleton Buick GMC Crystal Lake! We appreciate your support and look forward to serving you in the future!
They were ready for me when I got there quick and easy
service. They provided a shuttle service for me to get back to my job.
service. They provided a shuttle service for me to get back to my job.
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by Tim
Service Price Transparency
Sep 03, 2025 -
Napleton Buick GMC responded
Hi Tim, we're glad to hear you had a quick and smooth experience at Napleton Buick GMC Crystal Lake. We hope to see you again in the future!
Very overly clever representative.
I needed regular oil change. They charged much more than before.
I needed regular oil change. They charged much more than before.
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by davidsr50
Service Price Transparency
Sep 01, 2025 -
Napleton Buick GMC responded
David - we're sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake. Thank you.
Knowledgeable courteous, answer questions in detail,
clean facility, no pressure to purchase, very helpful, expedient service
clean facility, no pressure to purchase, very helpful, expedient service
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by L-walton
Service Price Transparency
Sep 02, 2025 -
Napleton Buick GMC responded
We love hearing about your five-star experience with our team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your feedback. See you next time!
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