Steve Hardy
Steve Hardy at Napleton Buick GMC

Steve Hardy | Page 5

Service Advisor

Napleton Buick GMC

6305 Northwest Hwy
Crystal Lake, IL 60014

4.8
59 Reviews
4.8

59 Reviews

Write a Review

59 Reviews of Steve Hardy

July 03, 2025

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Employee Rating

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know. More

by Cancornfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Napleton Buick GMC responded

We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!

July 01, 2025

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Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level! More

by Andysmcelroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Napleton Buick GMC responded

Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!

June 30, 2025

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Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process More

by radmanbjr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jen Collins

Jul 02, 2025

Napleton Buick GMC responded

Thanks for the positive feedback! We're glad you had a smooth experience during your recall and oil change at Napleton Buick GMC Crystal Lake.

June 23, 2025

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The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excel More

by jlucius
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Christian Leon, Santo Voiculescu , Jen Collins, Erick Orellana, Don’t forget Matt

Jun 23, 2025

Napleton Buick GMC responded

We're thrilled to hear that Steve and Santo provided you with such a seamless experience at Napleton Buick GMC Crystal Lake. Thank you for recognizing their professionalism and our commitment to excellent customer service!

June 18, 2025

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This dealership is so awesome and fast and works very well for me and my family. More

by nconrad412
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins

Jun 18, 2025

Napleton Buick GMC responded

Thanks for choosing Napleton Buick GMC Crystal Lake!

June 09, 2025

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Employee Rating

This is a top dealership that gives you the best in everything they do..The techs are efficient and take care of your problems Within a reasonable amount of time. The service department is very well More

by cutecnzmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins

Jun 10, 2025

Napleton Buick GMC responded

We're delighted to hear that our team at Napleton Buick GMC Crystal Lake, especially Jen and the service department, provided you with such a positive experience. Your kind words about their efficiency and welcoming nature mean a lot to us. Thank you for choosing us!

May 18, 2025

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This dealership provides great service! Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughl More

by Marc
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins

May 19, 2025

Napleton Buick GMC responded

Marc, we're delighted to hear that Steve and the team at Napleton Buick GMC Crystal Lake provided you with efficient and thorough service. Thanks for sharing your experience!

April 30, 2025

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Employee Rating

Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More

by Knips
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu , Jen Collins

Apr 30, 2025

Napleton Buick GMC responded

Thank you for the kind words about our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that our service department and staff made your experience a positive one. We appreciate your support and look forward to assisting you again in the future!

April 23, 2025

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Employee Rating

They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More

by randyvehrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jen Collins

Apr 25, 2025

Napleton Buick GMC responded

Randy, we're sorry to hear about your experience with our service. We strive for transparency and respectful communication, so it's concerning to learn this wasn't the case during your visit. Please reach out directly to crystallakefeedback@napleton.autos. - Napleton Buick GMC Crystal Lake

May 02, 2025

Napleton Buick GMC responded

If you're willing to discuss this further, please reach out to our General Sales Manager, Erick Orellana, at erick@napleton.autos. Thank you!

Apr 25, 2025

randyvehrs responded

Nothing more to say! I was cheated.

May 02, 2025

randyvehrs responded

I’m responding private cause I’m not trying to hurt your business.im sure you know what happened.also Jim promised me a 10% discount everytime I came in cause im a regular customer.i don’t see his name anymore? Even though. It should have been noted under my truck file.

April 23, 2025

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Employee Rating

Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More

by julioramos2072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Napleton Buick GMC responded

Thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve and our team provided excellent service, and we're glad you enjoyed the amenities. We look forward to serving you again in the future!

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