Everything went smooth that day.
Time to complete was right on time and communication by text worked to let me know.
Time to complete was right on time and communication by text worked to let me know.
More
by Cancornfield
Service Price Transparency
Jul 03, 2025 -
Napleton Buick GMC responded
We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!
Great service, friendly, timely, transparent and great
communication. Would reccomend them for service! Appreciate the service level!
communication. Would reccomend them for service! Appreciate the service level!
More
by Andysmcelroy
Service Price Transparency
Jul 02, 2025 -
Napleton Buick GMC responded
Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!
Went in right away they were very professional took car
of the recall and first oil change
Very happy with the whole process
of the recall and first oil change
Very happy with the whole process
More
by radmanbjr
Service Price Transparency
Other Employees Tagged:
Jen Collins
Jul 02, 2025 -
Napleton Buick GMC responded
Thanks for the positive feedback! We're glad you had a smooth experience during your recall and oil change at Napleton Buick GMC Crystal Lake.
The entire experience was so easy.
From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excel
From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excellent customer service.
More
by jlucius
Service Price Transparency
Jun 23, 2025 -
Napleton Buick GMC responded
We're thrilled to hear that Steve and Santo provided you with such a seamless experience at Napleton Buick GMC Crystal Lake. Thank you for recognizing their professionalism and our commitment to excellent customer service!
This dealership is so awesome and fast and works very
well for me and my family.
well for me and my family.
More
by nconrad412
Service Price Transparency
Jun 18, 2025 -
Napleton Buick GMC responded
Thanks for choosing Napleton Buick GMC Crystal Lake!
This is a top dealership that gives you the best in
everything they do..The techs are efficient and take care of your problems
Within a reasonable amount of time.
The service department is very well
everything they do..The techs are efficient and take care of your problems
Within a reasonable amount of time.
The service department is very well run. They know their business and always greet you
With a welcoming smile and listen to what your saying.
Jen is my go to person who is a TEN PLUS.!
The entire group is GREAT!
Thank you for hiring all these wonderful
Employes
Sincerely,
Carole Stein (a very”pleased customer)
More
by cutecnzmom
Service Price Transparency
Jun 10, 2025 -
Napleton Buick GMC responded
We're delighted to hear that our team at Napleton Buick GMC Crystal Lake, especially Jen and the service department, provided you with such a positive experience. Your kind words about their efficiency and welcoming nature mean a lot to us. Thank you for choosing us!
This dealership provides great service!
Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughl
Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughly. A+++ service!
More
by Marc
Service Price Transparency
May 19, 2025 -
Napleton Buick GMC responded
Marc, we're delighted to hear that Steve and the team at Napleton Buick GMC Crystal Lake provided you with efficient and thorough service. Thanks for sharing your experience!
Great Service department.
everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice
everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice
More
by Knips
Service Price Transparency
Apr 30, 2025 -
Napleton Buick GMC responded
Thank you for the kind words about our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that our service department and staff made your experience a positive one. We appreciate your support and look forward to assisting you again in the future!
They don't hold true to there estimates!
For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude.
For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude.
More
by randyvehrs
Service Price Transparency
Other Employees Tagged:
Jen Collins
Apr 25, 2025 -
Napleton Buick GMC responded
Randy, we're sorry to hear about your experience with our service. We strive for transparency and respectful communication, so it's concerning to learn this wasn't the case during your visit. Please reach out directly to crystallakefeedback@napleton.autos. - Napleton Buick GMC Crystal Lake
May 02, 2025 -
Napleton Buick GMC responded
If you're willing to discuss this further, please reach out to our General Sales Manager, Erick Orellana, at erick@napleton.autos. Thank you!
Apr 25, 2025 -
randyvehrs responded
Nothing more to say! I was cheated.
May 02, 2025 -
randyvehrs responded
I’m responding private cause I’m not trying to hurt your business.im sure you know what happened.also Jim promised me a 10% discount everytime I came in cause im a regular customer.i don’t see his name anymore? Even though. It should have been noted under my truck file.
Excellent service, good and flexible time for the
appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..
appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..
More
by julioramos2072
Service Price Transparency
Apr 23, 2025 -
Napleton Buick GMC responded
Thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve and our team provided excellent service, and we're glad you enjoyed the amenities. We look forward to serving you again in the future!