Steve Hardy | Page 6

They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More

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Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More

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Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!! More

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Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for comple Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for completion of service. He even offered to drive me home & pick me up when the car was ready. I was pleased with the process & appreciated the visual portion of the description of needed service. I am not a fan of the text to my phone about service needs. I prefer face-to-face conversations. More

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The staff was courteous and informed me of potential issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Bu issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Buick. More

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Excellent service, friendly people, nice facility. What more could you ask for. Very happy with the visit. What more could you ask for. Very happy with the visit. More

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Worst dealership ever force positove reviews when u purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warr purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warranty plus they charge u 100$ to diagnosed their poor judgement!! Don't ever buy from GMC Crystal Lake ull be sorry!! I'll be reporting to Attorney General, FTC, General Management, local police to male report and disputing charge on card! Disgusting business practices GMC taking advantage of your customers! More

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Napleton Buick GMC was a great dealership. Helped me out with my car without issue! Helped me out with my car without issue! More

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I called for an appointment for an oil change and they got me in right away.. got me in right away.. More

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Everything was handled to my satisfaction and the service agent made the entire experience hassle free. agent made the entire experience hassle free. More

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