Steve Kantor | Page 3

Nice salesman, poor sales manager pushing Honda financing I've been buying or helping others buy cars for many years now and when it came time to strike a deal with Roush Honda our salesman Mr. Post was very I've been buying or helping others buy cars for many years now and when it came time to strike a deal with Roush Honda our salesman Mr. Post was very professional and laid back, no pressure at all. He accommodated our request to test drive several different vehicles. When we found a vehicle we wanted and looked to move forward with a deal, that's where things took a surprising turn! A potential deal was pretty straight forward from our end with no trade-in, financing already secured and an ample down payment ready to go. We were informed of the Roush continual true market pricing, which is all good info and a good place to start when presented with an initial "out the door" quote. Knowing the vehicle had been sitting on the lot for a little while and doing our homework we requested a slightly lower (very modest reduction) of the out the door total to get the deal done. Mr. Post left and upon his return we were introduced to Mr. Kantor (Sales Manager), I was pretty surprised that our requested out the door total required a sales manager's intervention. I was even more surprised that Mr. Kantor laid out three different deal worksheets and began the conversation about how Roush simply could not complete the deal we requested given that we brought our own financing. He then laid out two other deal options where he heavily pushed and tied Honda financing and even mentioned that Honda provides Roush with a credit/kick-back when customers choose to finance with Honda. One of his Honda finance sponsored deals met our requested out the door and the other, with a different and much longer Honda loan term further reduced the total (and perceived) out the door which any inexperienced vehicle buyer may have opted to pursue. After reiterating that we were more comfortable sticking with our own financing, he then came up slightly to our requested out the door if we wanted to get a deal done with our financing. Still being just ever so slightly higher than our requested out the door, we decided to part ways. If I cannot trust the beginning part of the deal process given how things went early on, I cannot trust the follow-on actions and ultimately Roush overall. I find it very concerning that the Sales Manager in this situation got so deeply enthralled on how we were going to pay for a vehicle, I would think he was the Roush Finance Specialist and not the Sales Manager. Visiting two other dealerships afterwards did not yield the same experience at all. The dealership we ultimately chose to do business with, their Finance Specialist commented on how unethical it was for a Sales Manager to make a deal contingent upon the buyer's financing institution. Yes, we could have ultimately done a deal with Roush using our own financing, but that would have meant overpaying (confirmed via a completed deal elsewhere and yes, with our own financing). More

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Excellent customer service Love Roush Honda- always professional and above board. Angel was knowledgeable, helpful, and pleasant to work with. Explored various options so we cou Love Roush Honda- always professional and above board. Angel was knowledgeable, helpful, and pleasant to work with. Explored various options so we could decide what was right for our situation. It was a great experience. More

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Excellent I went there to purchase a vehicle and everybody was very friendly. It didn’t take that long to decide which car to take. They explain everything in d I went there to purchase a vehicle and everybody was very friendly. It didn’t take that long to decide which car to take. They explain everything in detail about their vehicles. Steve Tarbutton is a great seller. More

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Best decision ever made Brandon Post was very helpful, informative and patient on me with my decision. He found the perfect car for me. It was exactly what I was looking for Brandon Post was very helpful, informative and patient on me with my decision. He found the perfect car for me. It was exactly what I was looking for. I couldn’t be more happier with the 2014 Acura TSX. It was well taken care of and everyone there was so nice and helpful with my purchase of the Acura. Highly recommended Brandon Post to anyone that is in need of a new vehicle. Very professional. More

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No pressure sales experience! I was looking for a certified pre-owned Honda Civic EX, and Brandon at Roush helped me find a low-mile EX that more than fit the bill. He answered I was looking for a certified pre-owned Honda Civic EX, and Brandon at Roush helped me find a low-mile EX that more than fit the bill. He answered questions in-person, via email and phone and took an interest in assisting me without any sales gimmicks. I was also able to test drive three vehicles without a salesperson in the car. This reduced my stress and allowed me to more fully enjoy the driving experience. Once I made the decision to buy, Brandon and his colleagues worked quickly and professionally to address any remaining queries and prepare the paperwork. I left Roush Honda the owner of a stunning Civic EX and a satisfied customer. After test driving and purchasing from Roush, I feel confident in recommending the dealership to other people seeking good deals and no sales pressure. More

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Amazing!! Very pleased with Roush Honda. I worked with Jim Hartsook and he was amazing. He took his time with me, he knew all the details on the cars I was in Very pleased with Roush Honda. I worked with Jim Hartsook and he was amazing. He took his time with me, he knew all the details on the cars I was interested in. I wasn’t being pressured or in a hurry to make a decision because car buying you should be picky!! I would recommend this place to everyone. Everyone was super friendly. Lae More

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"Great Experience" We have lived in Columbus for 30+ years and dealt with other dealerships in the area. Once we found Roush Honda, we have not gone anywhere else. The s We have lived in Columbus for 30+ years and dealt with other dealerships in the area. Once we found Roush Honda, we have not gone anywhere else. The sales experience is never high pressure and they give you all of the information you need to make an informed decision. Being an employee-owned dealership, the employees are invested in providing a great customer experience. Our salesperson, Brandon Post, was very professional, courteous and a pleasure to deal with. More

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Great Experience Greeted by Steve Kantor, Sales Manager and he introduced us to Tim Potts, was easy going and great to work with, treated us like friends. Greeted by Steve Kantor, Sales Manager and he introduced us to Tim Potts, was easy going and great to work with, treated us like friends. More

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Outstanding experience! Dave Barnett has exceeded my extremely high expectations! He was not pushy, but was a great listener, using his expertise & professionalism to shine Dave Barnett has exceeded my extremely high expectations! He was not pushy, but was a great listener, using his expertise & professionalism to shine through. From the Management, thru Finance and Sales all included, I HIGHLY RECOMMEND Roush Used Honda on Rte 3. The selection is amazing and again, the customer service is second to none! More

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Their reputation holds STRONG! My wife has purchased her last 3 or 4 vehicles through roush and always raves about their service and team. When I saw that they had my dream vehicle My wife has purchased her last 3 or 4 vehicles through roush and always raves about their service and team. When I saw that they had my dream vehicle in stock (jeep wrangler big bear edition) I reached out to Cameron who my wife had worked with in the past and he directed me to Tim over in used sales. From the beginning until the end of the purchase Tim was all class, we got along real well, he had some good stories, their was zero pressure, and most of all understood how important this vehicle purchase was going to be and made sure I was squared away. This being my first time working with roush I was truly impressed with everyone I talked to, (Ray and Seth who helped me understand numbers, Ray is a jeep guy as well, he had some good advice as far as the wrangler itself goes) also the guys detailing my vehicle, I didnt catch their names but I got a chance to have a brief chat with one of them while he was cleaning the wrangler up for me. More

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