Steve Keating

I would not recommend coming here. I went to the dealer to get a new key fob due to me replacing battery and I could not get the shell to stay together after changing battery . I was told by mike that the to get a new key fob due to me replacing battery and I could not get the shell to stay together after changing battery . I was told by mike that the missing part was preventing it from doing so which is not true because the extra one I have has the same missing part but the shell still holds together and still Works anyway, Steve sold me the key fob and than sent me to the service department for programming. I went to the service department to get the key fob programmed and was told by a gentleman named mike that he could not get the car in today to program it and to come Back another day which was no problem. I came back today almost two weeks later to get the key fob programmed. Here is My issue, neither Mike or Steve failed to mention that there would be a extra fee for programming it and how much it would be. If I would of know this I would not Of bothered purchasing one since I had an extra key fob. These guys need to be up front with customers and let them know that there is extra fees for issues like this. If this os so hard to communicate than just include the programming fee in with the price of the key fob price. That way customers know up front what to pay. More

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I have purchased 3 cars from Hemborg Ford and always had a pleasant experience with the sale team and service department. This best dealership in Southern California number one. a pleasant experience with the sale team and service department. This best dealership in Southern California number one. More

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