Steve Kizewic | Page 12

Defines Customer Service Excellence Steve Messinger delivers again! Friendly and professional, never pushy, knowledgeable and goes the extra mile to ensure buyer gets EXACTLY what they w Steve Messinger delivers again! Friendly and professional, never pushy, knowledgeable and goes the extra mile to ensure buyer gets EXACTLY what they want. Yark is the only dealership I would go for a BMW purchase or lease--excellent customer experience from the first test drive to financing to new vehicle education. LOVE my new X3! More

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Yark BMW is the best dealership I went to Yark BMW this week to buy a new car and I was reminded why they are the best dealership ive ever used. The entire organization is friendly a I went to Yark BMW this week to buy a new car and I was reminded why they are the best dealership ive ever used. The entire organization is friendly and welcoming. But it the sales team of Steve Messinger and Steve Kizewic that keep me coming back because they are so knowledgeable about the products and good at their jobs! It makes buying a new car exciting and pleasurable. More

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Great Experience I had a great experience working with Steve Messinger and the rest of the Yark team. This is the second vehicle I have purchased from Yark. I told Ste I had a great experience working with Steve Messinger and the rest of the Yark team. This is the second vehicle I have purchased from Yark. I told Steve what I was looking for and he worked diligently and found exactly what we wanted. The transaction was very smooth and the car was exactly as he promised. Upon delivery we received a very detailed orientation from Corie, she was very knowledgeable and did a great job explaining the car's features. I would and have recommended Yark to anyone. By far out of many vehicle purchases in my lifetime the easiest. More

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2017 BMW M4 lease initiation process and orientation Outstanding overall new lease experience facilitated in large part by Steve Messenger coordinating virtually every aspect of the process from ordering Outstanding overall new lease experience facilitated in large part by Steve Messenger coordinating virtually every aspect of the process from ordering the vehicle, tracking the vehicle and following up and answering my numerous questions and requests. I wish to thank the Yark BMW staff that always exceeds my highest expectations with utmost professionalism, knowledge and courtesy. More

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General Service Work The Service Staff at BMW Yark once again did an outstanding job in explaining the process and areas that will be serviced before hand and a review aft The Service Staff at BMW Yark once again did an outstanding job in explaining the process and areas that will be serviced before hand and a review after pick up. More

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Unethical! While working with Chris M to purchase our 3rd vehicle from Yark we had to have our current vehicle appraised at Yark to trade for the new vehicle we While working with Chris M to purchase our 3rd vehicle from Yark we had to have our current vehicle appraised at Yark to trade for the new vehicle we had selected. While waiting for the appraiser, Bill P. (Who physically gave us the keys for our test drive and knew full well the vehicle we were buying) SOLD the vehicle we were in the process of buying to customers who arrived at the dealership after us! Bill P. Should have informed the other interested party that there was a sale pending on the vehicle we were in the process of buying and he could then contact them in an hour or so if we decided not to complete the purchase. The Sales Manager Steve K. at Yark backed the appalling action of Bill P. Stating that we had not put any money down to hold the vehicle...now I ask you, when you are physically at a dealership, have already taken a car for a test drive, told the dealer you wanted to buy the car, are having your car appraised for trade in, again... You are physically at the dealership to purchase the vehicle, Would you ever think to say "Hey let me put a credit card hold on the car I'm buying while we complete the paperwork"?!! I never would have thought to do such a thing and apparently neither would Chris M. As he did not ask me to put a hold on the car I was at Yark buying... If he had I would have... all be it ridiculous. Anyways, the manager at Yark is as devoid of integrity as Bill P. and allowed Bill to not only sell the vehicle we were having our car appraised to trade and in the process of BUYING, but he also took the sale and commission from Chris M. I have enjoyed working with Chris M. During the purchase of my other 2 BMW's and am sorry to say I will not be working with him again as I will not return to Yark. Chris M. is very honest and ethical, an apparent rare find at Yark. Bill P. and the management should look to him as an example. Over the years I have referred many to Yark and Chris M. several of my referrals have purchased vehicles from Chris M. / Yark. However, it is unfortunate that rather then referrals I will be telling others of this horrible experience with a firm warning to stay away from Yark BMW. I will never purchase another vehicle from ANY Yark dealership. Final thought, it will be interesting to see if when we arrive at the next dealership, complete our test drive, inform the dealer we want to purchase the car, are having our car appraised, and begin the process of purchasing our next car, when we whip out our credit and say while we buy the car here's my credit card to hold the car.... Will it be met with confusion by the dealer? Hmmmm More

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Excellent Service and staff Service wss completed in the promised time, answered all questions, and all staff including those who passed by the waiting area acknowleged me. Best Service wss completed in the promised time, answered all questions, and all staff including those who passed by the waiting area acknowleged me. Best place for service. More

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Outstanding customer service! I am into my fifth 3-year lease with Yark BMW because their service is terrific. I can count on Yark BMW responding quickly and efficiently to ensure I am into my fifth 3-year lease with Yark BMW because their service is terrific. I can count on Yark BMW responding quickly and efficiently to ensure my transportation needs. More

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Recent service Ran in unannounced as a tire kept losing presssure. No muss/fuss, had a loaner in no time on a saturday evening. Problem identified and corrected with Ran in unannounced as a tire kept losing presssure. No muss/fuss, had a loaner in no time on a saturday evening. Problem identified and corrected without trouble. Main problem is potholes in local roads. Car cleaned and back on the road without trouble. This is exactly why the dealership gets my patronage. More

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Excellent Service Experience I just had my 550 serviced due to N63 Customer Service package. I was very satisfied how Dave and Keith answered all my questions. Although I wasn't a I just had my 550 serviced due to N63 Customer Service package. I was very satisfied how Dave and Keith answered all my questions. Although I wasn't aware of the "N63 Customer Service package", but Dave brought to my attention and took care of it. My overall experience was fantastic. I will definitely recommend Yark BMW service to anyone. Please keep up the good work. More

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