Steve Kochan | Page 127

It’s has always been the best Experience Hawthorne Chevy is the only dealership I have ever purchased my cars from in the past 20 +years. I hope to continue doing business with them in the f Hawthorne Chevy is the only dealership I have ever purchased my cars from in the past 20 +years. I hope to continue doing business with them in the future. Steve K. In the service department has always been knowledgeable and courteous. More

by POOCHIE35 Verified Customer Verified Customer

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Great service dept Service done quickly and on time.Easy to schedule appt and always a reminder email.Check in takes only a couple minutes and people are well trained an Service done quickly and on time.Easy to schedule appt and always a reminder email.Check in takes only a couple minutes and people are well trained and very friendly More

by GIANTIRE Verified Customer Verified Customer

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Excellent Service I was totally satisfied with my car service and it was taken care of in a timely fashion! My appointment was at 7:45 but they took in my car when I ar I was totally satisfied with my car service and it was taken care of in a timely fashion! My appointment was at 7:45 but they took in my car when I arrived at 7:00 which was very convenient and allowed me to have my car done earlier than expected! More

by RUTHRENEE Verified Customer Verified Customer

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Always courteous and a good to deal with. I have been going to Steve for over 10 years. I have 2 Tahoes and the first one is 2001! and a good to deal with. I have been going to Steve for over 10 years. I have 2 Tahoes and the first one is 2001! More

by NICK80 Verified Customer Verified Customer

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Great service Service rep was very nice and very helpful. An oil change and tire rotation was less expensive than those 10 minute drive through places! I would def Service rep was very nice and very helpful. An oil change and tire rotation was less expensive than those 10 minute drive through places! I would definitely recommend Hawthorne Chevy for servicing your car More

by sheila8184 Verified Customer Verified Customer

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Outstanding Customer Service Hawthorne Chevrolet is an outstanding Chevrolet dealerships in terms of Sales, and Customer Service after the sale! The Service Department is #1! The Hawthorne Chevrolet is an outstanding Chevrolet dealerships in terms of Sales, and Customer Service after the sale! The Service Department is #1! The technicians are very knowledgeable and efficient! The entire Service Staff is focused, professional and efficient! Hawthorne Chevrolet is the best Chevrolet dealership in New Jersey! They are the only Chevrolet Dealership that has serviced our Malibu since we purchased it from them in 2010, and the vehicle now had 113,000 plus miles, and it still drives like a new vehicle! When we have our vehicle serviced, we also stop by the showroom to look at the beautiful new Chevrolet vehicles! One of these days we will purchase another Chevrolet from Hawthorne! More

by Cordano Verified Customer Verified Customer

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Poor customer service We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduc We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduced. Every time we brought the car in, we were told the service technician could not reproduce the problem. After years and years of this happening, finally the check engine light went on and the code showed it was related to the Eco button. When I spoke with Steve on Friday, there was no mention that a diagnostic fee would be charged. All of a sudden on Saturday (after not looking at the car earlier in the day and saying they were too busy to work on the car), there will be a diagnostic fee if we want them to look into the Eco button. This problem started soon after we bought the car years ago, but now that they can see the problem finally, nothing will be covered under warranty. We asked for a call back from Joe Decangi (service manager) on Monday but no callback happened. Hopefully this review will lead to at least a phone call. Very poor customer service for a service center always asking for 5 star reviews. More

by JONNYFELD Verified Customer Verified Customer

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Great service The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. The service department works with my schedule, and doesn't sell services that are not needed. Everyone that I have dealt with has been wonderful. More

by JOEL707227 Verified Customer Verified Customer

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it was pleasant. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. Everything was fine. Had a headlight bulb replaced. The waiting room was comfortable and clean. This is the first time I waited there for service. More

by GTT846 Verified Customer Verified Customer

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Not satisfied Came in because of a power steering problem on my 2016 Traverse. One problem led to two problems and now it seems things weren't put back together pro Came in because of a power steering problem on my 2016 Traverse. One problem led to two problems and now it seems things weren't put back together properly because now I have a rattling noise in the undercarriage. More

by CEEWILL61 Verified Customer Verified Customer

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