Steve Kochan | Page 29

The service person who helped me seemed impatient when I was trying to articulate some issues, and also seemed annoyed that I didn’t mention that the check engine light was on (which I just thought was rela was trying to articulate some issues, and also seemed annoyed that I didn’t mention that the check engine light was on (which I just thought was related to another issue we discussed). The work performed on the car was good, but this is the first time I didn’t have an excellent customer service experience. I’ve also received two texts and two emails today alone about completing this survey which is both annoying and invasive. More

by ELIZABETH.HEMMER1 Verified Customer Verified Customer

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The dealership resolved my issues and I'm happy to say all is good so far. Thanks all is good so far. Thanks More

by CHRISTOPHERMULCARE Verified Customer Verified Customer

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Was very pleased with your help. From the moment I came in with my car, Steve was on top of the service I needed and even asked the Manager Joe to keep his eyes on the process. . Tha From the moment I came in with my car, Steve was on top of the service I needed and even asked the Manager Joe to keep his eyes on the process. . Thank you again. More

by 4duffyboys Verified Customer Verified Customer

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Good! Service staff have always been pleasant! I appreciate the safety check list . Parts department pleasant and helpful. I am confident in the workmans Service staff have always been pleasant! I appreciate the safety check list . Parts department pleasant and helpful. I am confident in the workmanship. More

by RCSPALT Verified Customer Verified Customer

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Service Dept is very nice and has now twice given me a ride when my car was being serviced which I am super thankful for. ride when my car was being serviced which I am super thankful for. More

by PMOYER0 Verified Customer Verified Customer

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Hawthorne Chevy always goes above for their customers! We appreciate their personal service and follow up to make sure we were satisfied. We appreciate their personal service and follow up to make sure we were satisfied. More

by RECYCLETHIS2001 Verified Customer Verified Customer

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My first time . Good service…. Although I am disappointed with the manufacturer, because my new truck was leaking engine oil. They have fixed it for me. Good service…. Although I am disappointed with the manufacturer, because my new truck was leaking engine oil. They have fixed it for me. More

by DAVINCILANDSCAPEDESIGN Verified Customer Verified Customer

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Excellent in every way. Polite, efficient, kind, competent. I can’t think of anything more to add. Polite, efficient, kind, competent. I can’t think of anything more to add. More

by JDCUTHBERT Verified Customer Verified Customer

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Easy to make appointments. Waiting area was nice and has great coffee while waiting. Car serviced in a reasonable amount of time. Staff was nice and Curtis. Waiting area was nice and has great coffee while waiting. Car serviced in a reasonable amount of time. Staff was nice and Curtis. More

by mrcar8170 Verified Customer Verified Customer

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Steve was very helpful. It made things a lot easier. The staff is very good. It made things a lot easier. The staff is very good. More

by PIRATE83 Verified Customer Verified Customer

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