Steve Kochan | Page 37

Sadly I had to update my review, I was sold a lemon from this dealership. They knew the truck had issues with the Engine Control Module and did not bother to fix it before selling it to me. They have kept m this dealership. They knew the truck had issues with the Engine Control Module and did not bother to fix it before selling it to me. They have kept me waiting 3 weeks supposedly trying to figure out what was wrong with the truck. They knew xxxx well what it was just didn't fix it. Truck shut off on me 6 times just as I left the dealership upon purchase on my way home. I had my elderly disabled mom with me that day and she was scared we wouldn't make it home that day. I bring the truck back for service and was told it's just the cable from the battery, they ordered it and after another week scheduled me in to change the cable. After changing the cable was told by Steve the manager in service that the truck was fine, he said they drove it 6 miles and all was good. I just made it down the block and the truck shut off again. Back to Steve at service I go, hours later he tells me the problem is ECM and he had already placed the order that it be in Tuesday or Wednesday of the following week. When I called to check if the part came in to my surprise I was told there was never an order placed for my truck, Steve hasn't returned my calls as of yet. Spoke to Mike Keane (salesman) which had always been helpful, and to my surprise now tells me that they are trying to help me and want me to pay half of the bill to repair the truck. I don't need any help, if I am purchasing a truck that will end up costing me $28k from a dealership it should be able to get me from point A to point B without shutting down on me on almost every traffic light. Mike the general manager was there and even offered to give me a refund if I wasn't happy with the truck the first time I brought it back to change the battery cables. They even sold me a limited warranty for $948 without my knowledge not to mention $$495 for window etching. Now they tell me the warranty is only for powertrain, to my knowledge ECM is an electrical part that controls the engine. Meaning it should be covered under powertrain warranty. I even called 2 external warranty company to ask them if under their warranty was ECM covered under powertrain and both told me that it was. GM warranty is a joke. I will update this post again as many times as needed. Went from being a happy customer to an unsatisfied one very quick. If they do what they said they would do which if take care of the problem then I will give them the 5 star review they would deserve. More

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The service managers are very professional and very knowledgeable which helps when you're trying to get your vehicle fixed or serviced. knowledgeable which helps when you're trying to get your vehicle fixed or serviced. More

by nubian_girl Verified Customer Verified Customer

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Nice clean dealership work done as expected friendly staff car ready on time close by staff car ready on time close by More

by devfannj Verified Customer Verified Customer

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The service was great I didn’t have to wait that long they did everything that I asked for they did everything that I asked for More

by Dingmans Dairy Verified Customer Verified Customer

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Excellent service as always at Hawthorne Chevrolet. Mike is great and very helpful. I wouldn’t go anywhere else. Mike is great and very helpful. I wouldn’t go anywhere else. More

by Hector Verified Customer Verified Customer

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Great dealership. Always good work and very courteous and helpful. Fast work also. Recommend highly Always good work and very courteous and helpful. Fast work also. Recommend highly More

by RFLAN42250 Verified Customer Verified Customer

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Quick, courteous and efficient just what I needed. Thanks so much 👍 would definitely recommend to everyone Thanks so much 👍 would definitely recommend to everyone More

by fix1257 Verified Customer Verified Customer

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Very friendly and very helpfull. They fixed the problem an also let use a loner car They fixed the problem an also let use a loner car More

by Daelectric Verified Customer Verified Customer

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Problem described to Steve Kochan, diagnose right on target, repairs in one day Thank you target, repairs in one day Thank you More

by Mike Verified Customer Verified Customer

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Outstanding customer service. Truck was serviced and finished at the time promised. Five stars service Truck was serviced and finished at the time promised. Five stars service More

by WMMRUSCH Verified Customer Verified Customer

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