Steve Lane
Steve Lane at Cassens Chrysler Dodge Jeep RAM

Steve Lane | Page 18

Internet Sales Manager

Cassens Chrysler Dodge Jeep RAM

3333 S State Route 159
Glen Carbon, IL 62034

Contact Me
4.9
176 Reviews

Love to fish. Huge STL Blues and Cardinals fan. I was a PGA Golf Professional for 10 years before getting into the car business. Married with 4 adult children and one teenager still at home.

Dealership Experience

22 yrs, 9 mos

Industry Experience

22 yrs, 9 mos

4.9

176 Reviews

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176 Reviews of Steve Lane

November 18, 2017

Dealership Rating
Employee Rating

Great service! As a first time buyer I wasn’t sure what to expect, but Steve and the entire staff were extremely friendly, helpful and made the buying process a bree More

by Aehounsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Gai

Jul 23, 2018

Aehounsom responded

To follow up on my review, I several months later would rate this dealership with negative stars if I had the options to. Immediately following the purchase of my vehicle I had a safety inspection done at not one, not two but three different places and they all said the same thing. This car was sold to me with faulty ball joints and an array of other transmission problems that I wasn't made aware of during the time of purchase. They all said that this car is a literal death trap and they can't believe I didn't die driving this care the distance that I had. We have tried reaching out to them in regards to the issues at hands and they have been extremely rude and refuse to acknowledge their flagrant disregard for the safety of their customers. They will do whatever they can to cover their asses. If you're reading this, save yourself the trouble and buy from a different dealership. If you're wondering why they have so many good reviews on this website, it's because they will pressure you into posting a review immediately following your purchase before you realize there is anything wrong with your car. I would take everything on this website with a grain of salt. P.S. Steve Lane is the specific salesman I was working with

November 02, 2017

Dealership Rating
Employee Rating

Great experience Great customer service our sales guy Steve was very professional with us and did a great job would recommend to All of my family and friends More

by Firdguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Simaytis

October 07, 2017

Dealership Rating
Employee Rating

My jeep We got awesome service. We back and recommendations to all our friends. Steve lane was an awesome salesman. We are very happy with their service. More

by Scooter71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 23, 2017

Dealership Rating
Employee Rating

Smooth process I have a full five star because we were extremely satisfied with our experience buying our new Pacifica Van. The salesman was pleasant, informative, a More

by VanBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Simaytis

Sep 27, 2017

Cassens Chrysler Dodge Jeep RAM responded

Thank you for the great review! Your positive feedback is very appreciated! Steve is a true professional in every aspect. Thank you for allowing us guide you through your vehicle purchase. Welcome to the Cassens Chrysler Dodge Jeep RAM family!

September 19, 2017

Dealership Rating
Employee Rating

Great experience! We found a car from Cassens on the internet that was extremely reasonably priced that fit our needs. We set up an appointment to take a look at the ca More

by Dkauffman
Friendliness
Price
Recommend Dealer
Yes

September 18, 2017

Dealership Rating
Employee Rating

Very satisfied. Treated very well.. I am very satisfied with my purchase of my vehicle. I did not purchase a new vehicle, it was a used one. The thing I enjoyed the most was that even th More

by CoachK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Simaytis

Sep 18, 2017

Cassens Chrysler Dodge Jeep RAM responded

Thank you for the kind review! Your purchase and every purchase, is very important to us! Welcome to the Cassens Chrysler Dodge Jeep RAM family!

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