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Steve Liptak
Steve Liptak at Gary Rome Kia

Steve Liptak | Page 5

Used Car Sales Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

Contact Me
4.8
93 Reviews

Born and raised in Agawam, Massachusetts. Graduate of Westfield State University with a Bachelors Degree in Environmental Biology and Chemistry. My father has been in the automotive business since 1967 working for Ford, Lincoln, Mercury, Kia, and Toyota and is how I got my start in the business. Outside of work I enjoy traveling, hiking, hunting, fishing and camping with my wife and 2 dogs

Dealership Experience

18 yrs

Industry Experience

24 yrs

Specialties & Trainings

Pre-Owned Vehicle Market

4.8

93 Reviews

Write a Review

93 Reviews of Steve Liptak

April 13, 2024

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Employee Rating

Fantastic experience … I love how they kept me informed every step of the way … thank you for making the process so easy !!! More

by Jjustbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Telesha Williams, Shaun Stevens, Denise Carr , Brianna Zemrock, Ivy Velez

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Apr 14, 2024

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

January 17, 2024

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Employee Rating

Justin was amazing in helping me find my new car! He was very patient and knowledgeable when explaining certain situations. I would 100 % recommend this dealership and Justin to anybody! More

by MULLEN_VANESSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Martin, Shaun Stevens

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Jan 18, 2024

Gary Rome Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Vanessa, please do not hesitate to let us know. We are always happy to help!

November 28, 2023

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Employee Rating

The new car i purchased. New 2023 kia sorento engine blew less than a week later. And now im out of a car More

by RONEIL71
Recommend Dealer
No

Other Employees Tagged: Steve Liptak

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Nov 28, 2023

Gary Rome Kia responded

Hi there! I am so sorry to hear about your vehicle. After speaking with my supervisor, Denise Carr she is interested in speaking with you further about this. Please give her a call at your earliest convenience. Her direct information can be found below. Denise Carr Business Development Manager (413) 420-8291 DCarr@GaryRomeAutoGroup.com Best, Brianna Zemrock Marketing Administrator

November 04, 2023

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Employee Rating

They made everything super easy. Would highly recommend them to anyone looking to buy a new or used car More

by SCOTT1322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Justin Martin, Shaun Stevens

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Nov 05, 2023

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Scott, for choosing Gary Rome Kia!

November 01, 2023

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Employee Rating

Had a great experience buying my car. My salesman Sebastian was awesome, I felt zero pressure and he got me in a car that was perfect for me. More

by JOSEPHCARBONE5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens

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Nov 02, 2023

Gary Rome Kia responded

Joseph, Thanks for your feedback on your recent visit to Gary Rome Kia. It's great to hear that Sebastian was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 29, 2023

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Employee Rating

John was great to deal with, during the sale and afterwards. The cleaning of the car could’ve been better , there were dirty broken plastic forks in the glove compartment and they didn’t vacuum the More

by GLASTONBURYDIRECTOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John B

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Oct 30, 2023

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

October 10, 2023

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Employee Rating

The dealership was easy to find. It’s a smaller location but has a good variety of vehicles. More

by CEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Boglisch

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Oct 11, 2023

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2023

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Employee Rating

Brian was very personable and fun to talk with. He knew his stuff on our new vehicle and even put in overtime to accommodate our late schedule. More

by CEZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Telesha Williams, Brian Boglisch

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Oct 06, 2023

Gary Rome Kia responded

Here at Gary Rome Kia, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Brian, and it was a pleasure having you at the dealership. We appreciate your review!

October 02, 2023

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Employee Rating

This dealership helped three of my children to get quality used cars that they could afford. Steve Liptak went above and beyond and this dealership is Number #1 in my book! More

by Puppyrub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 02, 2023

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Congrats on your new purchases, and let us know if we can be of any more assistance!

September 29, 2023

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Employee Rating

Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t More

by Al
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: David Nathan, Justin Martin

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Oct 04, 2023

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

Oct 04, 2023

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 05, 2023

Gary Rome Kia responded

Good morning. I am very sorry to hear about the experience at Gary Rome Kia. My supervisor, Denise Carr would like to have a conversation with you regarding this matter so we can try to rectify the issues that occurred. Please find Denise's contact information below. Please reach out at your earliest convenience. If you would rather us reach out to you, please respond with your name and the best phone to be reached back at. We look forward to speaking with you soon! Brianna Zemrock Marketing Administrator.

Oct 05, 2023

Gary Rome Kia responded

My apologies! Here is that contact information. Denise Carr 413-420-8291 DCarr@GaryRomeAutoGroup.com

Oct 09, 2023

Gary Rome Kia responded

Good Afternoon, My supervisor, Denise Carr did receive your message last week. She tried reaching out to you but seems she has missed you. Please call her at your earliest convenience, so we can rectify this issue as soon as possible. You can reach her at (860) 402-4730, which is her cell phone. We look forward to speaking with you soon!

Oct 05, 2023

Al responded

Ms. Zemrock, You did not provide any contact information for Ms. Carr. Thank you

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