Fast and completed service.
Excellent service department.Clean waiting area. Would recommend to friends and family.
Excellent service department.Clean waiting area. Would recommend to friends and family.
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by TIFFBOWL
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time!
Service was excellent.
I had good communication with the department, and all task were completed.
I had good communication with the department, and all task were completed.
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by srw47
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Just bought an Acadia, had an oil leak and having to take
it back for the 2nd time to fix said oil leak that wasn't fixed the first time.
it back for the 2nd time to fix said oil leak that wasn't fixed the first time.
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by mlb_1986
Verified Customer
Verified Customer
Service Price Transparency
Service was fast, affordable, and friendly.
I am so glad I brought my vehicle here for repairs and maintenance. The mechanics know what they are doing and I feel safer in my car now. I really a
I am so glad I brought my vehicle here for repairs and maintenance. The mechanics know what they are doing and I feel safer in my car now. I really appreciate the folks who work in the service department here. The appointments are tricky to get because they are always booked up. But with such quality service, why wouldn't they be? Custome tip: Try to schedule regular maintenance well in advance!
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by arlatchm
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
The team was prompt, straight-forward, and courteous.
I wasn't happy about the price of repairs, but it was for a catalytic converter replacement, so I knew going in that it would be expensive, so that's
I wasn't happy about the price of repairs, but it was for a catalytic converter replacement, so I knew going in that it would be expensive, so that's not on the service or the dealer. They had my car for a few days, the problem was fixed, and it's like it never happened. I'm very happy! Keep up the good work!
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by darth_gouki
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I don't remember their names, I'm sorry. Whole team was excellent though!
Oct 20, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
Very friendly and kind staff.
My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that
My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that I didn’t have to drive back down. Very much appreciated this and was overall happy with my experience. Will continue to bring my vehicle here.
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by bpollack0
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
They got us in quickly.
We were pleased with the service we received. Thank you
We were pleased with the service we received. Thank you
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by jtocyloski
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Very quick and communicative during my visit!
They were able to get me in same day!
They were able to get me in same day!
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by keiklor
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
It was nice, the workers are helpful and know how to get
things done quickly.
things done quickly.
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by HUSNIJA_GAZIBEGOVIC
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
The car had to be towed from Ithaca to Vestal (~50
miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service
miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service bulletin. I was disappointed that the service call I did in June (DSG fluid filter change) did not result in application of the service bulletin. Apparently this is not included. I will make it a point to expressly ask that the service bulletins be checked during future service actions.
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by 82
Verified Customer
Verified Customer
Other Employees Tagged:
Timothy Salisbury
Aug 19, 2025 -
Matthews Mitsubishi Planet PreOwned responded
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!