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Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
222 Reviews
4.7

222 Reviews

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222 Reviews of Steve Monk

December 19, 2025

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Employee Rating

Excellent customer service. Was kept informed every step of my service appointment and really appreciated that from my representative Jared More

by DNCODDINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes , Jared Galusha

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Dec 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2025

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Employee Rating

Worked with me on scheduling and getting the car fixed! Flexible and speedy! Pleasant and friendly staff. More

by s.gaydorus625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Galusha

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Dec 08, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

December 01, 2025

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Employee Rating

Excellent group, start to finish! From when I drove in to when I drove out, very nice people all around. More

by mrmgilber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

November 25, 2025

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Employee Rating

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good More

by ChrisConrad
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Nov 26, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2025

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I’m always satisfied with the quality of the work that is provided by the dealership. More

by enniso3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2025

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Employee Rating

Great Service great people! !!!! Definitely will return to this dealership for service in the future for sure !! More

by agarcia49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

November 21, 2025

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Employee Rating

Always professional and clean service. On time, Courtesy and Friendly. Highly recommend for sales and service. More

by bob.hagenbuch
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

November 17, 2025

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Everything was completed on a timely manner and the team was very easy to work with. More

by jmdubrava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

November 13, 2025

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Employee Rating

Caring, amazing, respectful knowledge, most of all understanding through full God blessing to me at hard time ,its holidays seasonal, didn't try to take advantage of me Mrs. Trish,aswellmrs bamb More

by yeneesmitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Jackson, Dan Blaine, Tim Salisbury

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Nov 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

November 11, 2025

Dealership Rating
Employee Rating

As always, service was completed in a timely fashion. All Matthews people were friendly and helpful. More

by gkgeneva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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