Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk | Page 10

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
243 Reviews
4.7

243 Reviews

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243 Reviews of Steve Monk

October 04, 2024

Dealership Rating
Employee Rating

Had a problem with the airbag sensor Quickly fixed in one day! Great service department More

by TARZSTARZBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve

Oct 07, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 01, 2024

Dealership Rating
Employee Rating

Always pleasant and friendly. He came out and explained everything the car needed done to it and made the visit enjoyable. More

by dalydouble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

Oct 07, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 20, 2024

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The service department are excellent communicators and explain what is being done to your car and the amount of time it will take. This is my first 10000 mile check and I am very satisfied . More

by copperpenny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

September 17, 2024

Dealership Rating
Employee Rating

The service department has friendly staff, our routine service was easy to schedule and taken care of in a timely manner. It's always good when nothing more has to be done! More

by phyllis.vanhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris, Tim, and Korey are great!

Sep 23, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi Phyllis- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 16, 2024

Dealership Rating
Employee Rating

Good job Good job Good job Good job Good job Good job Good job Wonderful More

by timothyharris50
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse, Jeremy Jackson, Ray Leonard, Mykel Kittle, Isaiah Brooks , Adam Barnes, Mike Goff, Andy Husch, Devon O’Brien

Sep 23, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi Timothy-Thank you for the perfect review!

September 16, 2024

Dealership Rating
Employee Rating

I have had to take my car back multiple times since I purchased it 4 months ago. Audio system still nonfunctional. More

by MARY.GILBERT1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Barnes

September 14, 2024

Dealership Rating
Employee Rating

I took my vehicle in for a 40k check up. I told them about a squeaky belt and about my fan having an issue making noise and isn't blowing like it used to.. They did the 42 point check they c More

by cawood72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 04, 2024

Dealership Rating
Employee Rating

The people were friendly and knowledgeable. They made the buying experience stressless and comfortable. I am very happy I used this dealership. More

by EEKP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse

Sep 09, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride.

August 27, 2024

Dealership Rating
Employee Rating

Definitely have taken very good care of my needs for my car. Thank you much More

by johnson_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 26, 2024

Dealership Rating
Employee Rating

i was very unhappy with the man in service department, was rude. The service Manager was polite and delt well with this situation, very understanding. the worker not. More

by HOLMS_DOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We're glad to hear Service Manager, Steve Monk was able to help you and rectify the situation. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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