Steve Mutchler | Page 150

Great service I was very happy with my service. Steve kept me informed on the progress and notified me as soon as it was ready. Everyone was very polite and profess I was very happy with my service. Steve kept me informed on the progress and notified me as soon as it was ready. Everyone was very polite and professional and the establishment was very clean. I would recommend Honda Freehold to everyone. More

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Excellent My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my que My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my questions. More

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Get a second opinion when they recommend you for the service Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my ti Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my timing belt somewhere else before. The inspection report still said that I need to replace the timing belt. This really makes you think if they actually look at your car when they recommend anything. Then, they tell me the spool valve is leaking and if I dont fix it right away, it will make my alternator fail. This sounds so serious so I asked how much and it turns out $1300. So I turn it down since I never see any oil leaking on the ground before. Today, I got a second opinion. I do have a leak indeed; however, I was told that this is such a minor leak and the repair is not necessary. If I have to take care of it, the spool valve gasket is only $15 for the part. $15+ service vs. $1300!! Minor leak that is not necessary vs. immediately attention is needed!!! After these two recommendation, I personally ask myself should I even listen to their recommedation next time! In general, the customer service representative is very nice and friendly. However, I feel they are trained to sell the service like this! Especially those days that they are not busy and do not have much customers! More

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Great service Sister and I came for service on my 2nd vehicle.. Quality service......Would recommend to family and friends for service and sales....Everyone was fri Sister and I came for service on my 2nd vehicle.. Quality service......Would recommend to family and friends for service and sales....Everyone was friendly and helpful! Fast, inexpensive and thorough service! More

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New Car Purchase Other than an issue with the title which resulted in delayed receipt of my registration, the transaction was pleasant. Joe Malozzi was wonderful (poli Other than an issue with the title which resulted in delayed receipt of my registration, the transaction was pleasant. Joe Malozzi was wonderful (polite, professional and efficient) as were others: Paul Uliano in Finance, Frank and Elaine who both took the time to go over some of the features in my car. The support staff (receptionists) were extremely nice and understanding as well. I would recommend Honda of Freehold to family and friends More

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Fraudulent Practices Dealer promised and continues to advertise free oil changes for the life of your car when you purchase at this dealership. Service does not deliver on Dealer promised and continues to advertise free oil changes for the life of your car when you purchase at this dealership. Service does not deliver on this promise. Tried to charge us twice for oil changes.Service manager poses as a sales managerand tells us the offer is not valid.Do not purchase a car from this dealership and think you're getting free oil changes!We will be going elsewhere for our service on our Honda. More

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Worse service department experience I dealt with Steve and his manager Rich Sabatino. If you are thinking of having your vehicle serviced here I strongly recommend you consider going el I dealt with Steve and his manager Rich Sabatino. If you are thinking of having your vehicle serviced here I strongly recommend you consider going elsewhere. I was treated with no respect after spending $2,000 on a repair bill. I will definitely never go back nor recommend anyone to go to Freehold Honda. Please be aware, very unfriendly. I will Never return after purchasing three car here. More

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