Update from original review (see it below):
Manager Sal did get back to me saying the prematurely worn front seat would, after all, be covered (one-time only!, he said.) When I brought it in, I dealt with a much more pleasant service advisor (Mike), but the dealership had mixed up my appointment time, and the job took four hours (Mike had told me it would be an hour or so). The job was done pretty well (not perfectly, though). Once again I was not given the multipoint inspection report that I was supposed to get, and I received no paperwork regarding this service.
I upgraded this overall experience from 1 star to 2.
I recently brought in my car (2017 CR-V) for an oil change. Yes, they changed the oil. But I left with a very bad taste in my mouth for the following reasons:
1. They were running what felt like a scam where two small chips were "discovered" on my windshield. They talked me into contacting my insurance company to arrange to pay them to have the chips fixed. Turns out that their service department didn't fix the chips, but they farmed it out to the guy who "discovered" the chips, even though his guy had claimed he worked for Honda of Freehold. My insurance company was supposed to pay his company, which turned out to be non-existent. Seems like Honda of Freehold and this chip guy must have been splitting the insurance payout. (I called my insurance company and advised them not to pay.)
2. I inquired about whether premature wear on my front seat would be covered under warranty. I could not get an answer. Service manager Sal snickered about it, said he would check with someone and get back to me, and never did.
3. Making an appointment was a waste of time. It took two hours to get my oil change done.
4. When I told service manager Sal that I would contact the Honda customer service number to ask about the premature wear on the front seat, he snickered again and said don't bother, his is the final word (not that he even gave me an answer).
5. I could not get an answer from my service advisor (Ron) about the engine troubles that CR-V's are having with the turbo engines. Even though many sources (Car and Driver, Consumer Reports, Autoweek, etc.) are writing about the fix Honda has announced, he claimed to know nothing about it.
6. I never received the multipoint inspection report I was supposed to get.
7. Work order states that I "declined recommended maintenance". The only thing I declined was a "preventive" alignment. Obviously, there is no point in doing an alignment unless it is needed.
Mostly I don't much like being treated as an ignorant customer in a condescending manner. So I DO NOT recommend this service department.