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Steve Mutchler
1,486 Reviews
1,486 Reviews
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1486 Reviews of Steve Mutchler
April 01, 2026
Worst experience of my life- unprofessional and incompetent. No regard or consideration for the customers time. Our vehicle sat untouched for 32 days with no sense of urgency to get things fixed. S incompetent. No regard or consideration for the customers time. Our vehicle sat untouched for 32 days with no sense of urgency to get things fixed. Service manager was rude and service associate was same. We were accused of neglecting our vehicle on 3 separate occasions - apparently they don’t understand that a car owner can perform their own oil changes and maintenance without bringing it to a dealership. After the car was “fixed”, we found parts in the truck that were never put back in the car - resulted in 3 return trips to get the car put back together accurately. Stay as far away from this dealership as you can, if I could give zero stars I would More
by LGUERINO
Verified CustomerOther Employees Tagged: Luis Sousa
March 12, 2026
not sure I would recommend this service center. so it was hard to answer yes or no. I was flagged at end of this survey to make a choice, so for now said no. Maybe when they are done with renovat so it was hard to answer yes or no. I was flagged at end of this survey to make a choice, so for now said no. Maybe when they are done with renovation as things seemed really backed up. Took me almost six hours to have a mirror replaced and a free vehicle inspection. More
by JADEALSO
Other Employees Tagged: not sure I even remember who I dealt with but think it was steve in service.
February 24, 2026
So quick and organized will come back defiantly for my next services . Thanks a lot next services . Thanks a lot More
by Mirnav.habib
Other Employees Tagged: Eric Weaver, Cole Craven, Luis Sousa, Nilay Desai
February 16, 2026
Respectful, explained everything well, and pleasant! everyone very respectful and nice! No problems any time I come in! everyone very respectful and nice! No problems any time I come in! More
by BELLINA16
Other Employees Tagged: Eric Weaver, Cole Craven, Luis Sousa, Nilay Desai
January 30, 2026
I service my car here because Steve Mutchler has been my Service Manager for 40+ years and four cars. In all that time, I have never had a breakdown with any vehicle. I couldn't ask for more trust worthy, Service Manager for 40+ years and four cars. In all that time, I have never had a breakdown with any vehicle. I couldn't ask for more trust worthy, efficient and professional service anywhere but here with him. More
by USER198589
January 24, 2026
Great service. They were very honest and prompt. Didn't have to wait long and service was as expected. They were very honest and prompt. Didn't have to wait long and service was as expected. More
by Dwarka
Other Employees Tagged: Eric Weaver, Cole Craven, Luis Sousa, Nilay Desai
January 21, 2026
Great experience at Honda of Freehold. The staff was professional, welcoming, and respectful of my time. They took the time to explain everything clearly and made the whole process smooth The staff was professional, welcoming, and respectful of my time. They took the time to explain everything clearly and made the whole process smooth and stress-free. The service team was knowledgeable and efficient, and I felt confident my vehicle was in good hands. Overall, excellent customer service and a dealership that truly cares about its customers. I would definitely recommend Honda of Freehold to anyone looking for quality service and a great experience. More
by CESAR VELEZ
Other Employees Tagged: Phil Esposito, Rajinder Kang, Anwar Guirguis, Steve Kocak, Cole Craven, Hilda Velazquez, Darryl Overby, Luis Sousa, Nilay Desai
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