Steve Richardson | Page 2

As a three time repeat customer of Hennessy Porsche, I could not be more pleased with the consistency of the experience I have received at Hennessy every time. Jack, Mike and Greg not only answered every could not be more pleased with the consistency of the experience I have received at Hennessy every time. Jack, Mike and Greg not only answered every question but made me feel confident in my purchase decision. They truly set the bar for excellent customer service and follow up. I would highly recommend Hennessy Porsche for sales and service. More

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These guys are awesome and I cannot say enough good things about them. Grant in sales, Charlie in service and their bosses should be commended for having such an awesome team. Everything is alw things about them. Grant in sales, Charlie in service and their bosses should be commended for having such an awesome team. Everything is always perfect. Avoid the other Porsche dealer in Atlanta, Sales and service. It was just an awful experience. More

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Mike M and Steve R are the best. Customer service focused and always helpful! Mike was detailed, knowledgeable, and EXTREMELY focused on customer service during process for me to pur Customer service focused and always helpful! Mike was detailed, knowledgeable, and EXTREMELY focused on customer service during process for me to purchase pre owned certified Pano 4S. Mike and Hennessy will have inside track when I purchase new Pano GTS in two years! Thank you both! More

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Tito Esquivel is your guy for any Porsche purchasing needs. Made process comfortable and never felt rushed. needs. Made process comfortable and never felt rushed. More

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Frederick Giles has been superb at being 100% attentive to my Porsche needs. As well as Jamey and Sarge in the Finance dept. And a big shout for Steve Richardson. All in All Fanatastic Ambassador’s for to my Porsche needs. As well as Jamey and Sarge in the Finance dept. And a big shout for Steve Richardson. All in All Fanatastic Ambassador’s for Hennessey Porsche. More

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Dealership service department kills sales experience with bad responses, poor scheduling and lack of professionalism. bad responses, poor scheduling and lack of professionalism. More

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I met Steve through a shared love of a different brand of cars. When it came time to buy my first Porsche he was coincidentally located in the same town as the car. (I live all the way across the country). I cars. When it came time to buy my first Porsche he was coincidentally located in the same town as the car. (I live all the way across the country). I explained I was purchasing a car out his way and that it was due for an oil change. Hennessy Porsche was scheduled out quite a while at the time but understanding my situation he told me to let him know when I was going to purchase the car and he would take care of me before the journey home. I ended up flying into town purchasing the car and after hours upon hours of delays I let Steve know I had the car and was on the way. It was nearing the end of the day and he still managed to squeeze me in. I arrived at the dealership and he had someone ready to take the car in for an immediate oil change so I could be on my way. While waiting for that work to be done he walked me through service intervals, answered any questions I had, and ended up walking me through all of the different aspects and features of my car as if I had purchased it new from the dealership. It was such a wonderful experience I wish I could have purchased the car from him directly. During the oil change the tech pointed out a small issue that was missed from an inspection that was performed elsewhere. As my very first experience with the Porsche brand Steve and Hennessy Porsche blew my expectations out of the water. Unfortunately for me the dealerships out my way are not nearly as impressive as Steve and Hennessy were. I only wish that I lived closer. More

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The new service manager Steve Richardson is terrible. I brought my 2012 Porsche Cayenne in for service because of a check engine light and told them that another shop checked it and said it’s due to my cat brought my 2012 Porsche Cayenne in for service because of a check engine light and told them that another shop checked it and said it’s due to my catalyst converters. After service technician from Porsche did he’s evaluation Steve called me back and assured me it was not the catalyst converters and that it was something else which will cost around $3000 to repair. I asked Steve if he is absolutely sure it’s not due to the catalyst and he confirmed it was not. Them being a Porsche dealer I took he’s word for it and agreed to the repairs he recommended thinking they should have better technicians and testing equipment then the previous shop(I was very wrong). About 3 days after picking up my car from Porsche the check engine light was back and on top of that this time I started smelling a bad burning oil oder in the car too. Tried calling Steve right away but could never catch him(they would always have an excuse and transfer me to he’s voicemail which he never returned). Finally I called and asked for another service adviser (Charlie) who answered right away and tried to help. My wife dropped of the car for them to inspect it again and guess what they found the reason for the check engine light: “the catalyst converters” which I told them from the beginning caused the light..... By the way Charlie didn’t realize that the vehicle was worked on by them a few weeks earlier...and as soon as Steve found out that my car is back at the dealer and the diagnostic this time was what caused the problem in the first place, he immediately took over again (which I thought was very strange and suspicious). When I asked Steve what Porsche is going to do about miss diagnosing the problem the first time and charging me $3000 for something that did not fix the problem he said it’s a different problem and to fix it would cost me another $7700 🤯 and $1500 for the valve gasket to repair the oil smell that they caused. Long story short Steve Richardson along with Mark Ventei(general manager) did not even try to correct their mistake and left me with a broken car, check engine light, oil smell that I didn’t have before and a $3000 bill that was not necessary in the first place. The service department is awful and their technicians don’t know what they are doing if they couldn’t discover the correct problem the first time even after I told them the problem. After this incident I don’t think I would consider buying another Porsche for a long time and definitely not from this place because their service department is terrible!!! If you want peace of mind and a smooth service experience I would take my Porsche to a different dealer then Hennessy Porsche of North Atlanta👎🏼 More

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Steve is always on top of my cars’ service and makes sure everything is done perfect. He’s a very nice guy who’s courteous, responsive, and easy to deal with. He’ll always be the guy I ask for and a big re everything is done perfect. He’s a very nice guy who’s courteous, responsive, and easy to deal with. He’ll always be the guy I ask for and a big reason I keep going to Hennessy for service. More

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