Steve Sarecky

she above and beyond to keep me informed on my vehicle also called me soon it was ready also called me soon it was ready More

by KBLAKLEY29 Verified Customer Verified Customer

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🚩BUYERS BEWARE! VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After compl VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After completing all paperwork and taking delivery within a week, I expected the process to be straightforward. However, over a month later, I still hadn’t received my title. In December, I received a written notice from the MVA stating that the dealership failed to submit the correct, most recent title — they had submitted an outdated one instead. When I tried contacting my salesperson (Brandon Martinez), I discovered he no longer worked there. I then reached out to Derrick Showacre multiple times via email — no response. I even visited the dealership several times asking to speak with the title department, but could never reach anyone directly. When I finally met Steve York, the title representative, in March 2025, he showed no concern or accountability, telling me simply to “wait” because he outsourced most title work. Months passed with no updates. When I followed up again, he became visibly irritated, cut me off mid-conversation, and walked away telling me to “have a good day”. That’s how they treat a paying customer who’s been waiting months due to their error. It is ridiculous how someone at the dealership can just throw tamtrum at customers who had to experience various inconveciences because the dealership clearly violated written contracts which have legal effects. To this date, the issue is still unresolved and I STILL do not have my title. 🚩🚩🚩Customers who have legitimate requests are not treated with sincerity and basic respect at King Kia of Laurel. King Kia of Laurel has appalling customer service and zero accountability. They completely disappear once they’ve taken your money, leaving you to deal with the fallout. AVOID AT ALL COSTS! More

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