Pamela Jackson

she above and beyond to keep me informed on my vehicle also called me soon it was ready also called me soon it was ready More

by KBLAKLEY29 Verified Customer Verified Customer

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🚩BUYERS BEWARE! VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After compl VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After completing all paperwork and taking delivery within a week, I expected the process to be straightforward. However, over a month later, I still hadn’t received my title. In December, I received a written notice from the MVA stating that the dealership failed to submit the correct, most recent title — they had submitted an outdated one instead. When I tried contacting my salesperson (Brandon Martinez), I discovered he no longer worked there. I then reached out to Derrick Showacre multiple times via email — no response. I even visited the dealership several times asking to speak with the title department, but could never reach anyone directly. When I finally met Steve York, the title representative, in March 2025, he showed no concern or accountability, telling me simply to “wait” because he outsourced most title work. Months passed with no updates. When I followed up again, he became visibly irritated, cut me off mid-conversation, and walked away telling me to “have a good day”. That’s how they treat a paying customer who’s been waiting months due to their error. It is ridiculous how someone at the dealership can just throw tamtrum at customers who had to experience various inconveciences because the dealership clearly violated written contracts which have legal effects. To this date, the issue is still unresolved and I STILL do not have my title. 🚩🚩🚩Customers who have legitimate requests are not treated with sincerity and basic respect at King Kia of Laurel. King Kia of Laurel has appalling customer service and zero accountability. They completely disappear once they’ve taken your money, leaving you to deal with the fallout. AVOID AT ALL COSTS! More

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Service was great, staff was great. Pam Jackson was so helpful. We were able to get exactly what we were looking for in one day. helpful. We were able to get exactly what we were looking for in one day. More

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I am so happy with the service in this dealer, especially with Pamela Jackson. She was helpful and very kind. I hardly recommend buy your next car here. with Pamela Jackson. She was helpful and very kind. I hardly recommend buy your next car here. More

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My visit Great people as soon as i got to the dealership i was greeted by pamela Jackson and it only took like 5 mins to get me on a test drive great sales per Great people as soon as i got to the dealership i was greeted by pamela Jackson and it only took like 5 mins to get me on a test drive great sales person More

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Best Experience Everyone was very helpful and Nice .. My experience with laurel Kia was the best !!! Thank You got the great service !!! Pam Jackson Mike Davis A Everyone was very helpful and Nice .. My experience with laurel Kia was the best !!! Thank You got the great service !!! Pam Jackson Mike Davis Alex Nowack More

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I was able to find my first car With the help of Pamela Jackson I was able to get a great car that suits me the most. Also making others mouth drop when they see me in my own car. With the help of Pamela Jackson I was able to get a great car that suits me the most. Also making others mouth drop when they see me in my own car. More

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They worked with me to help meet my needs. I gave this rating because , everyone worked with me and helped to meet all my needs with patience and understanding , offering me advise without bein I gave this rating because , everyone worked with me and helped to meet all my needs with patience and understanding , offering me advise without being pushy . Also they explained everything in depth . They did not give up on me , and for that I am grateful .It did take all day to work things out , but it was worth the wait. More

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We felt like we were the only ones in the dealership I called Pam Jackson from Timonium and asked if she had a car Kia Telluride on their lot that was advertised, she said yes and we told her we would be I called Pam Jackson from Timonium and asked if she had a car Kia Telluride on their lot that was advertised, she said yes and we told her we would be there in an hour. Pam had the keys and was waiting for us when we arrived. Pam Jackson and Evan Reeves took time to work with us individually through the process of buying our new Kia Telluride. They showed us all the safety and other features the car has. Pam and Even made us feel like we were the most important people in the showroom. I have let friend know to go to Laurel Kia and ask for Pam and Evan. More

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Very friendly and easy car buying experience Ms Pamela Jackson was my sales persons she was very friendly and efficient made my experience pleasurable and easy I would highly recommend her to eve Ms Pamela Jackson was my sales persons she was very friendly and efficient made my experience pleasurable and easy I would highly recommend her to everyone I know that's looking for a vehicle More

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